Patient Coordinator in Newcastle upon Tyne

An exciting opportunity has arisen for patient-focused Advisors/Call Handlers based at our Head Office in Great Park (NE13 9BA). You will work on a hybrid basis. This is a fantastic opportunity for recent psychology graduates with admin experience! This is a full-time, permanent role. This role is not eligible for sponsorship as it does not meet the requirements as set out by the UK Visa and Immigration Service.

As a Patient Coordinator, you will work flexibly across all our services using our systems and you will manage all calls and referrals into the service, assisting clients who may be experiencing a range of mental health conditions. You will act as a liaison between the patient and the clinical team, ensuring that any relevant information is provided promptly to those who need it, and all patients receive a positive, high-quality, and seamless experience throughout. Patient Coordinators will ensure that the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales at every step. The work pattern is Mon-Fri 8-4, 9-5, 12-8.

About you

• Have excellent communication skills, are caring and empathetic, and want to help make a real difference to people's lives.
• Are confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way.
• Are resilient and resourceful and able to manage calls that may potentially be distressing or an emergency.
• Have excellent customer service skills and a confident telephone manner.
• Are an inspirational team player with excellent communication skills and able to work collaboratively.
• Are computer literate and have a good understanding of Microsoft Office.
• Are able to deliver required performance targets.

Ideally, you will have call handling experience and have worked with the public either in a healthcare setting or in a contact centre environment. We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment. Successful candidates will be able to work well within a team, have fast/accurate typing skills and a good standard of education. This role is suited to people who remain calm under pressure, are good at problem solving and have excellent interpersonal skills, with an empathetic nature. You will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role. Please bear in mind during your training period you will be required to be in the office full-time.

What we offer in return

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell days.
• Enhanced pension.
• Wagestream - ability to release earnings, giving you instant access to your pay.
• Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions.
• Shopping discounts with the opportunity to sign up for a Blue Light Card.
• Enhanced life assurance scheme, payment being three times your annual salary.
• Plus, many more great benefits on offer!

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.