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- Tasks: Join our IT team to provide top-notch support and resolve tech issues.
- Company: A recognised Great Place to Work with a supportive culture.
- Benefits: 30 days annual leave, competitive salary, and professional development opportunities.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: IT qualification and at least one year of relevant experience required.
- Other info: Be part of a diverse team in a dynamic work environment.
The predicted salary is between 30000 - 40000 £ per year.
We have the exciting opportunity for two IT Service Desk Analysts to come and join our I.T team! This role is not eligible for sponsorship as it does not meet the requirements as set out by the UK Visa and Immigration Service.
We are looking for a well-organised, proactive and self-motivated individual to join the IT Service Desk team, where you will provide a quality service while adhering to best practice ITIL processes with an exceptional level of customer experience. Technical expertise is required as you will be part of the team actively resolving IT issues and fulfilling requests.
About the role:
- Reporting to the IT Operations Manager, you will be part of a diversely skilled team of IT technicians supporting a number of clinical business systems, MS Office products and end user devices.
- You will provide desk side and remote support to all end users across the organisation.
- Working in a small team, you will be involved in the installation, upgrade and troubleshooting of PC hardware, software, peripherals, and Microsoft operating systems.
- You will ensure that our services are provided in a way that is consistent with our values, supporting and promoting an organisational culture that values: compassion, accountability, respect, excellence, and innovation.
- This role requires good communication and people skills including the ability to explain technical concepts in clear, concise, understandable terms.
About you:
- Qualification in a relevant IT subject and evidence of at least one year’s work experience in a similar role.
- ITIL certification is desirable but good knowledge of Incident, Problem and Change management processes is essential.
- Proficient in the use of and administrative exposure to MS O365 suite of services (Teams, Exchange, OneDrive, SharePoint etc.) as well as Active Directory.
- Well-developed problem solving and analytical skills.
- Strong interpersonal and time management skills.
- Effective communication skills, written and verbal.
- Daily use and monitoring of an enterprise ITSM ticketing tool, preferably EasyVista.
What we offer in return:
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits: 30 days annual leave plus...
IT Service Desk Analyst in Newcastle upon Tyne employer: Everyturn
Contact Detail:
Everyturn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT Service Desk roles and practice your responses. We recommend using the STAR method to structure your answers, showcasing your problem-solving skills and customer service experience.
✨Tip Number 3
Show off your tech skills! If you’ve got a portfolio or examples of past projects, bring them along to interviews. Demonstrating your hands-on experience with MS O365 or ITIL processes can really set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your relevant experience, especially any work with ITIL processes and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you embody our values of compassion, accountability, respect, excellence, and innovation. Let us know what makes you the perfect fit!
Show Off Your Technical Skills: Don’t forget to showcase your technical expertise! Mention your experience with MS O365, Active Directory, and any ITSM tools you've used. We love seeing candidates who can hit the ground running with their tech skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Everyturn
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understanding Incident, Problem, and Change management processes is crucial for this role, so be ready to discuss how you've applied these in past experiences.
✨Show Off Your Technical Skills
Be prepared to talk about your experience with MS O365 and Active Directory. Bring examples of how you've used these tools to solve problems or improve processes, as this will demonstrate your technical expertise.
✨Communicate Clearly
Since this role requires explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. You might even want to do a mock interview with a friend to refine your communication skills.
✨Demonstrate Your Customer Service Mindset
This position is all about providing exceptional customer service. Think of specific instances where you've gone above and beyond to help a user or resolve an issue, and be ready to share those stories during your interview.