At a Glance
- Tasks: Manage patient calls and referrals, ensuring a seamless experience for those in need.
- Company: Dynamic healthcare provider focused on mental health support.
- Benefits: 30 days annual leave, hybrid working, and professional training opportunities.
- Other info: Full-time role with flexible hours and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills, empathy, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for patient-focused Advisors/Call Handlers based at our Head Office in Great Park (NE13 9BA). You will work on a hybrid basis. This is a fantastic opportunity for recent psychology graduates with admin experience! This is a full‑time, permanent role. This role is not eligible for sponsorship as it does not meet the requirements as set out by the UK Visa and Immigration Service.
As a Patient Coordinator, you will work flexibly across all our services using our systems and you will manage all calls and referrals into the service, assisting clients who may be experiencing a range of mental health conditions. You will act as a liaison between the patient and the clinical team, ensuring that any relevant information is provided promptly to those who need it, and all patients receive a positive, high‑quality, and seamless experience throughout. Patient Coordinators will ensure that the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales at every step. The work pattern is Mon‑Fri 8‑4, 9‑5, 12‑8.
About You
- Have excellent communication skills, are caring and empathetic, and want to help make a real difference to people’s lives
- Are confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way
- Are resilient and resourceful and able to manage calls that may potentially be distressing or an emergency
- Have excellent customer service skills and confident telephone manner
- Are an inspirational team player with excellent communication skills and able to work collaboratively
- Are computer literate and have good understanding of Microsoft Office
- Are able to deliver required performance targets
- Ideally you will have call handling experience and have worked with the public either in a healthcare setting, or in a contact centre environment
- We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high‑pressured environment
- Successful candidates will be able to work well within a team, have fast/accurate typing skills and a good standard of education
- This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature
- You will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
- Please bear in mind during your training period you will be required to be in the office full‑time
What We Offer In Return
30 days annual leave plus
Patient Coordinator employer: Everyturn Mental Health
Join our dynamic team at our Head Office in Great Park, where we prioritise patient care and employee well-being. As a Patient Coordinator, you will benefit from a supportive work culture that values empathy and collaboration, alongside opportunities for professional growth in the healthcare sector. With a generous annual leave package and a hybrid working model, we are committed to providing a fulfilling and rewarding environment for those passionate about making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even friends and family. Let them know you're on the hunt for a Patient Coordinator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls with a friend. Get comfortable with handling tricky questions and showcasing your empathy and communication skills. This will help you shine when it counts!
✨Tip Number 3
Be proactive! Don’t just wait for job alerts. Regularly check our website for new openings and apply directly. The sooner you get your application in, the better your chances of landing that dream role!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Patient Coordinator position!
We think you need these skills to ace Patient Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Coordinator role. Highlight any relevant experience, especially in admin or call handling, and showcase your communication skills. We want to see how you can make a difference in people's lives!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for helping others and your understanding of mental health. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Skills:In your application, be sure to highlight your customer service skills and any experience dealing with challenging situations. We’re looking for resilient team players who can stay calm under pressure, so give us examples of how you've done this before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Everyturn Mental Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Coordinator role. Familiarise yourself with the responsibilities, especially around managing calls and referrals. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
As a Patient Coordinator, empathy is key. Prepare examples from your past experiences where you've shown understanding and care, especially in high-pressure situations. This will highlight your ability to connect with patients and handle distressing calls effectively.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and calmly. You might even want to do mock interviews with friends or family, focusing on how you would guide a patient through a difficult situation over the phone.
✨Demonstrate Team Spirit
Being a team player is essential for this position. Think of instances where you've collaborated successfully with others, whether in a work setting or during your studies. Be ready to discuss how you can contribute positively to the team dynamic at the company.
