At a Glance
- Tasks: Support patients by managing calls and referrals, ensuring a seamless experience.
- Company: Everyturn Mental Health, a certified Great Place to Work.
- Benefits: 30 days annual leave, enhanced pension, and wellbeing programmes.
- Other info: Join a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference in people's lives while working flexibly.
- Qualifications: Excellent communication skills and a caring attitude are essential.
The predicted salary is between 24637 - 24637 £ per year.
An exciting opportunity has arisen for patient focused Advisors/Call Handlers to support our busy National Team, based at our Head Office in Great Park (NE13 9BA). You will work on a hybrid basis. This is a fantastic opportunity for recent psychology graduates with admin experience! This is a permanent, full time role (37.5 hours per week).
Responsibilities
- As a Patient Coordinator, you will work flexibly across all our services using our systems and you will manage all calls and referrals into the service, assisting clients who may be experiencing a range of mental health conditions.
- You will act as a liaison between the patient and the clinical team, ensuring that any relevant information is provided promptly to those who need it, and all patients receive a positive, high-quality, and seamless experience throughout.
- Patient Coordinators will ensure that the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales at every step.
Details
- Salary: £24,637.56 a year
- Contract: Permanent
- Working pattern: Full-time (37.5 hours per week)
- Location: 2 Esh Plaza, Sir Bobby Robson Way, Gosforth, NE13 9BA
- Reference number: B0419-25-0116
About Us
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
- 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day
- Enhanced pension
- Wagestream - ability to release earnings, giving you instant access to your pay
- Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions
- Shopping discounts with the opportunity to sign up for a Blue Light Card
- Enhanced life assurance scheme, payment being three times your annual salary
- Plus, many more great benefits on offer!
Equal Opportunities
We champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+, Black, Asian and minority ethnic, menopause and neurodivergent communities.
Application Notice
Once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.
Person Specification
- Have excellent communication skills, are caring and empathetic, and want to help make a real difference to people's lives
- Are confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way
- Are resilient and resourceful and able to manage calls that may potentially be distressing or an emergency
- Have excellent customer service skills and confident telephone manner
- Are an inspirational team player with excellent communication skills and able to work collaboratively
- Are computer literate and have good understanding of Microsoft Office
- Are able to deliver required performance targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer name: Everyturn Mental Health
Address: 2 Esh Plaza, Sir Bobby Robson Way, Gosforth, NE13 9BA
Patient Coordinator in Newcastle upon Tyne employer: Everyturn Mental Health
Everyturn Mental Health is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Peterborough. As a Trainee High-Intensity CBT Therapist, you will benefit from a fully funded Postgraduate Diploma while working alongside a passionate team committed to improving mental health outcomes. With generous benefits, including annual leave and wellness programs, we prioritise your professional growth and well-being as you embark on this meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Everyturn Mental Health and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! As a Patient Coordinator, you'll be on the phone a lot. Try role-playing with friends or family to get comfortable with handling calls, especially those that might be a bit tricky or emotional.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Patient Coordinator in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Coordinator role. Highlight your relevant experience, especially in admin and communication, to show us you're the perfect fit for our team.
Show Your Passion:Let your enthusiasm for helping others shine through in your application. We want to see that you genuinely care about making a difference in patients' lives, so share any experiences that reflect this.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your skills and experiences without getting lost in the details.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us process your application smoothly. We can't wait to hear from you!
How to prepare for a job interview at Everyturn Mental Health
✨Know Your Stuff
Before the interview, make sure you understand the role of a Patient Coordinator inside out. Familiarise yourself with the responsibilities mentioned in the job description, especially around managing calls and referrals. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
As a Patient Coordinator, you'll be dealing with clients who may be experiencing mental health issues. During the interview, share examples of how you've demonstrated empathy and care in previous roles. This could be from your admin experience or any relevant volunteer work. It’s all about showing that you can connect with patients on a personal level.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and calmly. You might want to do mock interviews with friends or family, focusing on how you would handle difficult calls or provide guidance to patients. This will help you feel more at ease during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the training process for new Patient Coordinators or how the team collaborates to ensure a seamless patient experience. Thoughtful questions can leave a lasting impression on the interviewers.
