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- Tasks: Support clinical systems and end users with tech issues, both remotely and on-site.
- Company: Join a certified Great Place to Work with a diverse team of IT professionals.
- Benefits: Enjoy 30 days annual leave, competitive pay, and a supportive work culture.
- Why this job: Make a difference by helping others with technology in a compassionate environment.
- Qualifications: Tech-savvy individuals with a passion for problem-solving and teamwork.
- Other info: Be part of a culture that values respect, excellence, and innovation.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the IT Operations Manager you will be part of a diversely skilled team of IT technicians supporting a number of clinical business systems, MS Office products and end user devices. You will provide desk side and remote support to all end users across the organisation.
Working in a small team you will be involved in the installation, upgrade and troubleshooting of PC hardware, software, peripherals, and Microsoft operating systems. You will ensure that our services are provided in a way that is consistent with our values, supporting and promoting an organisational culture that values: compassion, accountability, respect, excellence, and innovation. We are proud to have been recognised and certified as a Great Place to Work.
30 days annual leave plus
IT Service Desk Analysts in Newcastle upon Tyne employer: Everyturn Mental Health
Contact Detail:
Everyturn Mental Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analysts in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks. They might have insider info on job openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would troubleshoot specific issues with hardware or software. We want you to show off your problem-solving skills and knowledge!
✨Tip Number 3
Don’t forget to showcase your soft skills! As an IT Service Desk Analyst, compassion and respect are key. Be ready to share examples of how you've provided excellent customer service in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our awesome team.
We think you need these skills to ace IT Service Desk Analysts in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support, especially in clinical environments. We want to see how your skills align with our values of compassion and excellence!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Show us your personality and how you embody our values!
Showcase Relevant Skills: Don’t forget to mention your technical skills, especially with MS Office products and troubleshooting. We love seeing candidates who are proactive and innovative in their approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Everyturn Mental Health
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC hardware, software, and Microsoft operating systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you’re not just familiar with the tech but can also think critically under pressure.
✨Showcase Your Soft Skills
Since you'll be providing support to end users, it's crucial to demonstrate your communication skills and empathy during the interview. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. This aligns perfectly with the values of compassion and respect that the organisation promotes.
✨Team Player Mindset
As part of a small team, collaboration is key. Be prepared to discuss your experience working in teams and how you contribute to a positive team dynamic. Highlight any instances where you’ve supported colleagues or worked together to solve problems, showcasing your accountability and commitment to excellence.
✨Align with Company Values
Familiarise yourself with the organisation's values of compassion, accountability, respect, excellence, and innovation. Think of ways you can incorporate these values into your answers during the interview. This will demonstrate that you not only understand their culture but are also eager to contribute to it.