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- Tasks: Support users with IT issues and troubleshoot hardware and software problems.
- Company: Join a compassionate organisation that values innovation and excellence.
- Benefits: 30 days annual leave, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference by helping others with their IT needs in a supportive team.
- Qualifications: IT qualification and at least one year of relevant experience required.
- Other info: Dynamic work environment with a focus on teamwork and communication.
The predicted salary is between 30000 - 40000 £ per year.
Location: Gosforth (hybrid working)
Job Type: 6 months, full-time
We have the exciting opportunity for two IT Service Desk Analysts to come and join our I.T team! This role is not eligible for sponsorship as it does not meet the requirements set out by the UK Visa and Immigration Service.
About The Role
Reporting to the IT Operations Manager you will be part of a diversely skilled team of IT technicians supporting a number of clinical business systems, MS Office products and end user devices. You will provide desk side and remote support to all end users across the organisation. Working in a small team you will be involved in the installation, upgrade and troubleshooting of PC hardware, software, peripherals, and Microsoft operating systems. You will ensure that our services are provided in a way that is consistent with our values, supporting and promoting an organisational culture that values: compassion, accountability, respect, excellence, and innovation. This role requires good communication and people skills including the ability to explain technical concepts in clear, concise, understandable terms.
About You
- Qualification in a relevant IT subject and evidence of at least one year’s work experience in a similar role.
- ITIL certification is desirable but good knowledge of Incident, Problem and Change management processes is essential.
- Proficient in the use of and administrative exposure to MS O365 suite of services (Teams, Exchange, OneDrive, SharePoint etc.) as well as Active Directory.
- Well-developed problem solving and analytical skills.
- Strong interpersonal and time management skills.
- Effective communication skills, written and verbal.
- Daily use and monitoring of an enterprise ITSM ticketing tool, preferably EasyVista.
What We Offer In Return
30 days annual leave plus
IT Service Desk Analyst in Newcastle upon Tyne employer: Everyturn Mental Health
Contact Detail:
Everyturn Mental Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We suggest using the STAR method to structure your answers – it helps you showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Bring along examples of your work or projects you've completed. We love seeing how you’ve tackled real-world problems, especially in IT support roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who fit our values.
We think you need these skills to ace IT Service Desk Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your relevant experience, especially with MS O365 and ITIL processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you embody our values of compassion, accountability, and innovation. Keep it concise but impactful!
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application reflects that. Use clear and straightforward language, and don’t hesitate to demonstrate your ability to explain technical concepts simply.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Everyturn Mental Health
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS O365, Active Directory, and ITIL processes. Be ready to discuss your experience with troubleshooting and supporting end users, as well as any specific tools you've used like EasyVista.
✨Show Off Your Communication Skills
Since this role requires explaining technical concepts clearly, practice articulating your thoughts. You might want to prepare a few examples where you successfully communicated complex ideas to non-technical users.
✨Demonstrate Problem-Solving Prowess
Prepare to share specific instances where you tackled IT issues effectively. Think about the steps you took to resolve problems and how you prioritised tasks under pressure—this will showcase your analytical skills.
✨Embrace the Company Values
Familiarise yourself with the organisation's values of compassion, accountability, respect, excellence, and innovation. Be ready to discuss how you embody these values in your work and how they align with your approach to IT support.