At a Glance
- Tasks: Provide top-notch IT support and resolve issues in a hybrid working environment.
- Company: Everyturn Mental Health, dedicated to improving mental health services.
- Benefits: 30 days annual leave, enhanced pension, and wellbeing programs.
- Other info: Full UK driving license needed; enjoy a dynamic and rewarding work culture.
- Why this job: Join a supportive team and make a difference in mental health through technology.
- Qualifications: Relevant IT qualifications, experience, and excellent communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
Everyturn Mental Health in Newcastle upon Tyne is offering an exciting opportunity for two IT Service Desk Analysts to join their team. The role involves providing top-notch support and resolving IT issues in a hybrid working environment.
Candidates should have relevant IT qualifications and experience, excellent communication skills, and a full UK driving license.
The successful candidates will enjoy:
- 30 days annual leave
- Enhanced pension
- A range of wellbeing programs
Hybrid IT Service Desk Analyst (MS 365 & ITIL) in Newcastle upon Tyne employer: Everyturn Mental Health
Everyturn Mental Health is an exceptional employer that prioritises employee wellbeing and professional growth. With a supportive work culture in Newcastle upon Tyne, employees benefit from generous annual leave, an enhanced pension scheme, and access to various wellbeing programmes, making it a rewarding place to develop your career while contributing to meaningful mental health initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid IT Service Desk Analyst (MS 365 & ITIL) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Everyturn Mental Health on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your MS 365 and ITIL knowledge. We should be ready to showcase our problem-solving skills with real-life examples of how we've tackled IT issues in the past.
✨Tip Number 3
Don’t forget to highlight your communication skills! In a hybrid environment, being able to explain tech stuff clearly is key. We can practice explaining complex IT concepts in simple terms to show we’re the right fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the job description perfectly, making us stand out from the crowd.
We think you need these skills to ace Hybrid IT Service Desk Analyst (MS 365 & ITIL) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT qualifications and experience. We want to see how your skills align with the role of an IT Service Desk Analyst, so don’t hold back on showcasing your expertise in MS 365 and ITIL!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Everyturn Mental Health and how you can contribute to the team. We love seeing genuine enthusiasm and a personal touch.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Everyturn Mental Health
✨Know Your IT Stuff
Make sure you brush up on your knowledge of MS 365 and ITIL frameworks. Be ready to discuss specific tools and processes you've used in previous roles, as this will show that you're not just familiar with the theory but can apply it in practice.
✨Show Off Your Communication Skills
Since the role involves providing support, it's crucial to demonstrate your communication skills during the interview. Practice explaining complex IT issues in simple terms, as this will highlight your ability to connect with non-technical users.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to solve hypothetical IT issues. Think about past experiences where you've successfully resolved problems and be ready to walk the interviewer through your thought process.
✨Highlight Your Flexibility
Given the hybrid working environment, emphasise your adaptability and experience working remotely or in a flexible setting. Share examples of how you've managed your time and maintained productivity outside of a traditional office.
