Service Manager in London

At Everyturn Mental Health, we believe that everyone deserves access to compassionate, person-centred mental health support when they need it most.

We\’re thrilled to be launching a brand new residential service in Bethlem, developed in partnership with South London and Maudsley NHS Foundation Trust. This marks an exciting milestone as we expand Everyturn\’s services into London for the very first time.

Our new bed service will provide specialist, clinically-led community rehabilitation for people with complex mental health needs, offering 24/7 clinical support in a safe, therapeutic, and recovery-focused environment.

We\’re now looking for an experienced and values-driven Service Manager to lead this service from the ground up. This is a unique opportunity to shape a new model of life-changing care and make a lasting difference in people\’s recovery journeys.

What You\’ll Do
As Service Manager, you\’ll provide both clinical and operational leadership, ensuring the service delivers safe, effective, and person-centred care in line with CQC and NHS standards. You\’ll take ownership of service performance, governance, and quality, inspiring your team to uphold our values and deliver excellence every day.

Your Key Responsibilities Will Include

• Providing strong clinical leadership and operational management to ensure high-quality, recovery-focused care.
• Overseeing care delivery for residents with complex needs, ensuring personalised, outcomes-based support.
• Leading, motivating, and developing a skilled multidisciplinary team through supervision, coaching, and professional development.
• Embedding a culture of accountability, learning, and wellbeing across the team.
• Managing staffing, budgets, and resources effectively to maintain quality and sustainability.
• Acting as the CQC Registered Manager, ensuring compliance with all relevant legislation and regulatory standards (including the Mental Health Act, Mental Capacity Act, and safeguarding).
• Monitoring KPIs and quality metrics, identifying areas for continuous improvement.
• Working closely with the Operations & Partnerships Director and Head of Nursing Services to provide quality and performance assurance.
• Promoting evidence-based practice and driving innovation in care delivery.
• Responding to audit findings, feedback, and inspections with a proactive improvement mindset.

What You\’ll Bring
You\’ll be a confident, compassionate, and inclusive leader, someone who is motivated by seeing others thrive and delivering meaningful outcomes for people with complex mental health needs.

You Will Have

• NMC registration as a Mental Health Professional
• Significant experience supporting people with complex mental health needs and challenging behaviours, ideally including transitions from secure care.
• CQC Registered Manager status (or eligibility) and a strong understanding of governance and regulatory compliance.
• Proven experience leading multidisciplinary teams in residential, nursing, or community mental health settings.
• A track record of developing and implementing care pathways that deliver measurable, person-centred outcomes.
• Strong budget management and operational leadership experience.
• Excellent communication and relationship-building skills, with the ability to inspire and influence others.
• Experience managing complaints, maintaining confidentiality, and understanding GDPR.
• A commitment to continuous professional development for yourself and your team.
• Proficiency in Microsoft Office 365 and digital systems.

What We Offer In Return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus