Community Mental Health Support Worker in Hebburn

We are recruiting a Community Mental Health Support Worker to join our Primary Care Network (PCN) team in South Tyneside, working as part of the Enhanced Primary Care Hub based at the CNTW NHS Bedewell Unit in Hebburn. This is a permanent, part-time role, contracted at 22.5 hours week. This is a hybrid role.

About the role

In this role, you will provide one-to-one, recovery-focused support to adults living in South Tyneside who are experiencing mental health challenges. You will use your skills in active listening, empathy, and person-centred practice to help individuals identify their needs, develop goals, and work towards meaningful change. Support is delivered predominantly face-to-face at Bedewell, with limited telephone contact. Sessions are typically weekly in the first month and then move to fortnightly depending on individual need. You will play a key role in supporting people to maintain hope, build resilience, and improve their overall wellbeing, while ensuring services are delivered in line with our values of compassion, accountability, respect, excellence, and innovation.

What you'll do

• Provide 1:1 recovery-focused support to individuals with mental health needs.
• Help people develop coping strategies, build resilience, and maintain hope.
• Support engagement in community activities and the development of social networks.
• Promote independence and informed decision-making.
• Signpost and connect individuals to appropriate services and community resources.
• Use a range of communication methods (face-to-face, phone, text, email).
• Develop and maintain knowledge of local pathways and support options.
• Support the development of sustainable peer and community support networks.
• Manage caseloads effectively, ensuring accurate and timely record keeping.
• Work in a culturally sensitive, inclusive way, challenging stigma and discrimination.
• Support a diverse range of service users from varied backgrounds and communities.
• Participate in supervision, reflective practice, and ongoing professional development.

What we're looking for

• Experience working 1:1 with people with complex needs or mental health challenges.
• Experience within health, social care, or VCSE settings.
• Understanding of mental health, recovery, and the impact of stigma.
• Strong communication and interpersonal skills.
• Ability to build effective working relationships at all levels.
• Emotional resilience and ability to work in a high-demand role.
• Good organisational and time management skills.
• Ability to manage caseloads and work independently and as part of a team.
• Commitment to equality, inclusion, confidentiality, and person-centred care.
• Willingness to learn, develop, and undertake CPD.

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years' service) pro-rata for part-time and the option to purchase or sell days.
• Enhanced pension.
• Wagestream – ability to release earnings, giving you instant access to your pay.
• Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions.
• Shopping discounts with the opportunity to sign up for a Blue Light Card.
• Enhanced life assurance scheme, payment being three times your annual salary.
• Plus, many more great benefits on offer.

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.