Head of Quality and Safety

At Everyturn Mental Health, we've been supporting people with their mental health for almost 40 years. We are a national mental health charity with roots in the North East, delivering high-quality services on behalf of the NHS and local authorities. Our services span specialist rehabilitation and recovery, crisis support, NHS Talking Therapies, community wellbeing, dementia care, and support for children and young people.

We're now looking for an exceptional Head of Quality and Safety to join our Senior Leadership Team and help shape the future of quality, safety and continuous improvement across our organisation.

About the role:

The Head of Quality and Safety will lead our quality assurance, patient safety, corporate governance and organisational learning functions. This is a strategic leadership role responsible for ensuring robust governance and assurance systems are in place to support the delivery of safe, effective and high-quality services. You will champion a culture of continuous improvement, using insights from incidents, feedback, audits and lived experience to drive meaningful and lasting change. Working collaboratively with leaders across Everyturn, you'll provide expert advice, support and constructive challenge, ensuring quality and safety remain at the heart of everything we do while contributing to the wider strategic direction of the charity.

Main duties of the job

Key responsibilities:

• Provide strategic leadership for quality governance, assurance, patient safety and organisational learning across Everyturn.
• Lead and develop robust systems for incidents, complaints, safeguarding, risk management and regulatory compliance.
• Drive a culture of continuous improvement, ensuring learning from feedback, audits, data and lived experience translates into meaningful change.
• Lead the implementation and ongoing development of patient safety systems, including PSIRF.
• Oversee corporate governance, information governance and organisational readiness for inspections and external assurance activities.
• Build organisational capability in quality improvement methodologies and support services to deliver sustainable improvements.
• Lead and develop a high-performing Quality and Safety Team, providing visible leadership across the organisation.
• Contribute as a member of the Senior Leadership Team, supporting strategic planning, transformation and the delivery of organisational priorities.

What we're looking for:

We're looking for an experienced and collaborative leader with a strong track record in quality governance, patient safety and continuous improvement within a regulated healthcare environment. You'll bring:

• Significant experience leading quality, safety and assurance functions across complex healthcare services.
• Experience of developing and leading high-performing teams.
• A proven ability to provide assurance and expert advice to senior leaders, Boards and committees.
• Experience of managing incidents, complaints, risk, regulatory requirements and external inspections.
• A track record of delivering quality improvement programmes and embedding a culture of learning and continuous improvement.
• Strong analytical skills, with the ability to use data and insight to drive decision-making and improve outcomes.
• Excellent communication, influencing and report-writing skills.
• The ability to build strong relationships, lead change and work effectively across organisational boundaries.
• A thorough understanding of quality governance, patient safety, risk management and healthcare regulation.
• Registered Mental Health Nurse or other registered healthcare professional with current professional registration.
• A postgraduate qualification in healthcare leadership, patient safety, quality improvement or a related field.
• Experience working within NHS commissioned mental health services and across NHS and VCSE sectors.
• Formal quality improvement training or qualifications.

What we offer in return:

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day.
• Enhanced pension.
• Wagestream - ability to release earnings, giving you instant access to your pay.
• Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions.
• Shopping discounts with the opportunity to sign up for a Blue Light Card.
• Enhanced life assurance scheme, payment being three times your annual salary.
• Plus, many more great benefits on offer!

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.