At a Glance
- Tasks: Support sales by managing administration, quoting, and customer communication.
- Company: Join a dynamic IT managed services company focused on growth.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Collaborative environment with opportunities to improve processes and make an impact.
- Why this job: Be a vital part of a team driving revenue growth and enhancing customer experiences.
- Qualifications: Experience in sales support or administration, with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Sales Support Specialist, you’ll play a key role in supporting the sales function by ensuring the efficient execution of sales administration, quoting, and customer communication activities. You will work closely with Sales, Service, and Procurement teams to deliver a seamless experience for both contracted and non‑contracted customers. This role is central to enabling revenue growth by maintaining accurate systems, generating timely and accurate quotes, and supporting transactional renewals across hardware, software, and licensing. You will ensure all sales operations run smoothly, allowing Account Managers and Sales teams to focus on strategic customer engagement and growth.
Key Responsibilities
- Sales Operations & Administration
- Manage day‑to‑day sales administration tasks to support the wider Sales team
- Maintain accurate and up‑to‑date records across CRM and internal systems
- Process sales orders, ensuring accuracy and completeness
- Quoting & Renewals
- Generate and issue quotes for hardware, software, and licensing requests
- Manage renewal of transactional items, ensuring timely engagement with customers
- Liaise with suppliers and procurement to obtain competitive pricing
- Customer Communication
- Act as a key point of contact for non‑contracted customers, handling inbound enquiries
- Provide timely and professional responses to sales queries and requests
- Order Management & Delivery Support
- Process approved quotes and ensure robust handover to procurement and delivery teams
- Support the coordination of hardware, software, and licensing delivery on transactional orders
- Collaboration & Continuous Improvement
- Work cross‑functionally with Sales, Technical, Procurement, Finance, and Service teams
- Identify opportunities to improve processes, efficiency, and customer experience
- Support wider sales initiatives and projects as required
Skills & Experience
- Experience in a sales support, sales administration, or similar operational role
- Experience working within IT Managed Services or a technology-focused environment (preferred)
- Strong organisational skills with the ability to prioritise and manage multiple tasks
- Experience generating quotes and managing order processing workflows
- Customer‑focused with excellent written and verbal communication skills
- Comfortable working with CRM systems (Autotask) and Microsoft Office tools
- High attention to detail with a focus on accuracy and data integrity
Attributes
- Highly organised and proactive, with a strong attention to detail
- Team player who works collaboratively across departments
- Positive, resilient, and able to work in a fast‑paced environment
- Customer‑centric approach, focused on delivering a high‑quality experience
- Takes ownership of tasks and follows through to completion
Desirable
- Experience supporting sales teams within a managed services or MSP environment
- Familiarity with IT products such as cloud services, licensing, hardware, and security solutions
- Exposure to sales processes including quoting, renewals, and order fulfilment
Sales Support Specialist - IT Managed Services employer: Everything Tech Group
As a Sales Support Specialist in our dynamic IT Managed Services team, you will thrive in a collaborative and supportive work culture that prioritises employee growth and development. We offer competitive benefits, a focus on continuous improvement, and the opportunity to engage with cutting-edge technology, all while contributing to meaningful revenue growth and customer satisfaction in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Specialist - IT Managed Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT Managed Services space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its sales processes thoroughly. Be ready to discuss how your experience aligns with their needs, especially around quoting and customer communication. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Sales Support Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be your next big break. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Sales Support Specialist - IT Managed Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Specialist role. Highlight your experience in sales administration and any relevant IT Managed Services background. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting sales teams and how you can contribute to our mission at StudySmarter. Keep it professional but let your personality show through!
Showcase Your Organisational Skills:Since this role requires strong organisational skills, be sure to mention specific examples of how you've managed multiple tasks or projects in the past. We love seeing how you keep things running smoothly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Everything Tech Group
✨Know Your Sales Support Basics
Make sure you brush up on the key responsibilities of a Sales Support Specialist. Understand sales administration, quoting processes, and customer communication. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Familiarise Yourself with CRM Systems
Since you'll be working with CRM systems like Autotask, it’s crucial to demonstrate your comfort with these tools. If you have experience, share specific examples of how you've used them to manage sales orders or maintain records. If not, do a bit of research to understand their functionalities.
✨Highlight Your Organisational Skills
This role requires strong organisational skills, so be prepared to discuss how you prioritise tasks and manage multiple responsibilities. Share examples from past experiences where your attention to detail made a difference in sales operations or customer satisfaction.
✨Show Your Customer-Centric Approach
As a Sales Support Specialist, you'll be the point of contact for customers. Be ready to talk about how you handle customer inquiries and ensure a high-quality experience. Use specific examples to illustrate your customer-focused mindset and how it has positively impacted previous roles.
