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- Tasks: Assist customers with sales queries and support the Sales and Technical Teams.
- Company: Everything Tech Group is a vibrant tech company focused on excellent customer service.
- Benefits: Enjoy 25 days annual leave, private medical cover, pension scheme, and team socials.
- Why this job: Join a dynamic team, develop relationships, and contribute to exciting tech projects.
- Qualifications: Customer service experience is essential; familiarity with IT and sales software is a plus.
- Other info: Flexible working hours with opportunities for training and professional development.
The predicted salary is between 28800 - 43200 £ per year.
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To assist in the effective account management of Everything Tech Group\’s customers by providing excellent customer service, alongside providing a high level of support to our Sales and Technical Teams.
Answering inbound sales queries and responding to requests from the technical support team, our Sales and Business Support Specialist will ensure all group customers receive quick, effective, and positive customer service by responding quickly to non-technical sales enquiries, processing orders, and supporting the wider sales team . They will be responsible for ensuring all systems are up to date with accurate information and assisting with sales order processing and billing queries.
Our Sales Specialist will contribute to the wider Sales Team helping to achieve increased revenue by assisting with gathering pricing for larger proposals that are being worked on and will support project delivery co-ordinating the ordering, delivery and handover of hardware, software and licensing as projects progress to completion. They will also have high attention to detail to enable them to undertake sales administration duties, ensuring revenues and customer contracts are recorded and processed consistently and accurately.
Joining an energetic and vibrant Team, our Sales Support Specialist will also be a positive and active member of Everything Tech Group with the ability to develop positive relationships across all departments.
Key Tasks and Responsibilities
- Dealing with inbound sales calls, ensuring our customers receive prompt and friendly service at all times
- Responding to tickets handed off from the technical support team for replacement parts and upgrades required for the resolution of support issues
- Working closely with Technical Teams to ensure all quotes and recommendations are relevant and solutions-based
- Liaising with suppliers and / or the Procurement Team to source relevant solutions and hardware at the best possible price
- Sending quotes to customers for approval
- Processing approved sales to ensure a robust handover to our Procurement Team
- Tracking the progress of sales orders, keeping customers up to date with any issues and proposed resolutions
- Ensuring sales orders are processed accurately through to invoice stage, ensuring a robust handover to our Accounts Team
- To be responsible for the creation and maintenance of customer agreements relating to new and existing sales
- To ensure our systems are kept up to date at all times, undertaking regular checks to identify and rectify any errors or gaps in information
- To assist the Sales Team in moving forward any sales pipeline, undertaking duties as directed by the Sales Manager and/or Commercial Director
- To provide a high level of administration support to the Sales and Technical Teams to assist in the completion of proposal and project documentation, opportunity logging and general admin duties as required.
- To undertake and assist with any other roles to ensurethe smooth running of the business.
- Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management.
Experience,Qualifications, Personal Attributes
- Proven experience in a Customer Service role is essential
- Experience of Sales Administration and/ or Account Management
- Experience or proven understanding of the IT industry is desirable
- Experience of Sales and CRM software e.g. Hubspot & Autotask
- Computer literacy with solid understanding of Microsoft Office applications; particularly Excel, Word and Powerpoint
- Excellent organisational skills, with the ability to prioritise
- Excellent communication and people skills, both verbal and written
- Sales-focused with a drive to achieve
- Resilient and positive with the ability to work in a sales environment and pursue sales targets
- High attention to detail
- Confidential and trustworthy
- Positive and proactive attitude
- Self-motivated with the abilityto work under pressure, both alone and as part of a team
- Team player
- Company role model
Key Relationships
- Everything Tech Group Customers
- Potential New Customers
- Procurement Team
- Technical Teams
- Commercial Director
- All Staff
- External Partners
Hours of Work
- 37.5 hours per week
- Additional hours as required dependent on the needs of the business
What we offer
- 25 days annual leave + bank holidays
- Private Medical via Medicash
- Pension Scheme
- Payment for training and professional qualifications
- Team socials
Valuing Diversity and Inclusion
At Everything Tech Limited we aim to create a workforce that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.
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Sales Support Specialist employer: Everything Tech Group
Contact Detail:
Everything Tech Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist
✨Tip Number 1
Familiarise yourself with the IT industry and the specific products or services offered by Everything Tech Group. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-play scenarios where you respond to sales queries or technical support requests to build confidence and showcase your customer service abilities.
✨Tip Number 3
Network with current employees or professionals in similar roles on platforms like LinkedIn. This can provide insights into the company culture and expectations, and may even lead to a referral that boosts your application.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock sales order process. Show how you would track orders and communicate updates to customers, as this reflects the attention to detail required for the Sales Support Specialist role.
We think you need these skills to ace Sales Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales administration. Use keywords from the job description, such as 'sales support', 'customer agreements', and 'sales order processing' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide excellent customer service and support sales teams, as well as your familiarity with CRM software.
Showcase Your Skills: Emphasise your organisational skills and attention to detail in your application. Provide examples of how you've successfully managed multiple tasks or projects, particularly in a sales or customer service context.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Everything Tech Group
✨Showcase Your Customer Service Skills
As a Sales Support Specialist, you'll be dealing with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle inquiries and resolve issues promptly.
✨Demonstrate Attention to Detail
This role requires high attention to detail, especially when processing orders and maintaining customer agreements. During the interview, mention specific instances where your attention to detail made a difference in your previous roles.
✨Familiarise Yourself with Sales and CRM Software
Knowledge of sales administration and CRM software like Hubspot and Autotask is essential. Brush up on these tools before your interview and be ready to discuss how you've used similar software in your past experiences.
✨Prepare for Team Collaboration Questions
You'll be working closely with various teams, so expect questions about teamwork and collaboration. Think of examples that demonstrate your ability to work well with others, especially in a fast-paced environment.
