At a Glance
- Tasks: Manage and enhance a customised Salesforce environment to support business needs.
- Company: Join a growing tech team in a collaborative and dynamic environment.
- Benefits: Enjoy hybrid working, competitive salary, and a comprehensive benefits package.
- Other info: Great opportunity for career growth and knowledge sharing within the IT team.
- Why this job: Develop your Salesforce skills while making a real impact on user productivity.
- Qualifications: Experience as a Salesforce Administrator with strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
As a Salesforce Administrator you will be part of a small team responsible for the maintenance, support, and continuous improvement of the Everything Managed Salesforce estate. This will involve working closely with other members of the IT department, internal stakeholders, and third parties to ensure a quality service that supports the evolving needs of our business.
Responsibilities
- Manage and maintain a heavily customised Salesforce org, ensuring system stability and performance.
- Implement and update custom objects, fields, workflows, validation rules and flows.
- Manage complex configurations, including integrations with third-party systems and customisations.
- Improve user productivity through the enhancement of page layouts, lightning components, and user interfaces.
- Improve the use of Sales Cloud by adopting standard Salesforce Sales functionality and best practice processes.
- Enhance Service Cloud for case management, knowledge management, and customer support processes.
- Support Marketing Cloud Engagement by maintaining audience segments, journeys, and integrations with other systems.
- Actively participate with other members of the Salesforce technical team in project deliverables to migrate legacy customisations to standard Salesforce OOB functionality or best practices customisations.
- Provide day-to-day internal user support, troubleshooting, and best practice guidance.
- Conduct regular training sessions to improve user adoption and proficiency across the business.
- Provide new and improved reports and dashboards and end user training in the creation and use of reports to provide actionable insights.
- Work closely with cross-functional teams to gather requirements, define project scope, and deliver solutions on time.
- Develop and maintain documentation, including training materials and technical guides.
- Contribute to knowledge sharing within the IT team.
Skills and Experience
- Proven experience as a Salesforce Administrator in a heavily customised Salesforce environment.
- Demonstrable experience with multi-cloud Salesforce orgs.
- Proficiency in Sales Cloud (must have), Service Cloud (must have), Marketing Cloud (good to have) and Experience Cloud (nice to have).
- Salesforce Administrator certification as a minimum, with additional certifications preferred.
- Familiarity with Apex, Visualforce, and SOQL is beneficial but not essential, this would be to support investigations or change impact, you would not be expected to originate code.
- Must have hands-on experience with automation tools such as Flow and Workflow Rules.
- Strong understanding of Salesforce best practices and governance.
- Experience of replacing legacy code-based customisations (Apex, Aura, LWC) with standard functionality or declarative customisations would be beneficial.
- Understanding of data management, deduplication, data migration and import/export processes.
- Experience of managing AppExchange solutions (Conga) and integrations with third-party systems (e.g. ERP, Marketing Automation).
- Excellent analytical and problem-solving skills, and attention to detail.
- Ability to work independently and as part of a team collaboratively in a dynamic environment.
- Demonstrable ability to prioritise tasks and work effectively in a fast-paced environment.
- Good communication and interpersonal skills.
What We Offer
- Hybrid working — minimum 3 days per week in our Newcastle upon Tyne office.
- Collaborative team environment within a growing technology function.
- Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds.
- Competitive salary and benefits package.
Salesforce Administrator in Newcastle upon Tyne employer: Everything Managed Group
As a Salesforce Administrator at our Newcastle upon Tyne office, you will thrive in a collaborative and dynamic environment that prioritises employee growth and development. We offer a competitive salary and benefits package, alongside the opportunity to enhance your Salesforce expertise across multiple clouds while working in a hybrid model that promotes work-life balance. Join us to be part of a supportive team dedicated to continuous improvement and innovation in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current Salesforce Administrators or professionals in the field. Use LinkedIn to connect and engage with them. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, customisations, and any cool automations you've implemented. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by brushing up on common Salesforce scenarios and best practices. Be ready to discuss how you've tackled challenges in previous roles. We want to see your problem-solving skills in action!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Salesforce Administrator in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Salesforce Administrator role. Highlight your experience with Sales Cloud, Service Cloud, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Salesforce and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re keen on seeing your analytical skills and how you’ve improved processes in a Salesforce environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Everything Managed Group
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud and Service Cloud. Be ready to discuss your experience with custom objects, workflows, and any complex configurations you've managed. This will show that you’re not just familiar with the platform but can also handle its intricacies.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly those involving user support or system improvements. Highlight specific situations where your analytical skills made a difference, as this role requires a keen eye for detail and effective troubleshooting.
✨Communicate Clearly
Since you'll be working closely with cross-functional teams, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate effectively with both technical and non-technical stakeholders. This will help them see you as a team player who can bridge gaps.
✨Be Ready to Discuss Training and Documentation
Think about your experience in conducting training sessions or creating documentation. Be prepared to share how you've improved user adoption and proficiency in Salesforce. This shows that you understand the importance of knowledge sharing and can contribute to the team's success.
