At a Glance
- Tasks: Manage and enhance a customised Salesforce environment to support business needs.
- Company: Join a growing tech team in a collaborative and dynamic environment.
- Benefits: Enjoy hybrid working, competitive salary, and a comprehensive benefits package.
- Other info: Great opportunity for career growth and knowledge sharing within the IT team.
- Why this job: Develop your Salesforce skills while making a real impact on user productivity.
- Qualifications: Experience as a Salesforce Administrator with strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
As a Salesforce Administrator you will be part of a small team responsible for the maintenance, support, and continuous improvement of the Everything Managed Salesforce estate. This will involve working closely with other members of the IT department, internal stakeholders, and third parties to ensure a quality service that supports the evolving needs of our business.
Responsibilities
- Manage and maintain a heavily customised Salesforce org, ensuring system stability and performance.
- Implement and update custom objects, fields, workflows, validation rules and flows.
- Manage complex configurations, including integrations with third-party systems and customisations.
- Improve user productivity through the enhancement of page layouts, lightning components, and user interfaces.
- Improve the use of Sales Cloud by adopting standard Salesforce Sales functionality and best practice processes.
- Enhance Service Cloud for case management, knowledge management, and customer support processes.
- Support Marketing Cloud Engagement by maintaining audience segments, journeys, and integrations with other systems.
- Actively participate with other members of the Salesforce technical team in project deliverables to migrate legacy customisations to standard Salesforce OOB functionality or best practices customisations.
- Provide day-to-day internal user support, troubleshooting, and best practice guidance.
- Conduct regular training sessions to improve user adoption and proficiency across the business.
- Provide new and improved reports and dashboards and end user training in the creation and use of reports to provide actionable insights.
- Work closely with cross-functional teams to gather requirements, define project scope, and deliver solutions on time.
- Develop and maintain documentation, including training materials and technical guides.
- Contribute to knowledge sharing within the IT team.
Skills and Experience
- Proven experience as a Salesforce Administrator in a heavily customised Salesforce environment.
- Demonstrable experience with multi-cloud Salesforce orgs.
- Proficiency in Sales Cloud (must have), Service Cloud (must have), Marketing Cloud (good to have) and Experience Cloud (nice to have).
- Salesforce Administrator certification as a minimum, with additional certifications preferred.
- Familiarity with Apex, Visualforce, and SOQL is beneficial but not essential, this would be to support investigations or change impact, you would not be expected to originate code.
- Must have hands-on experience with automation tools such as Flow and Workflow Rules.
- Strong understanding of Salesforce best practices and governance.
- Experience of replacing legacy code-based customisations (Apex, Aura, LWC) with standard functionality or declarative customisations would be beneficial.
- Understanding of data management, deduplication, data migration and import/export processes.
- Experience of managing AppExchange solutions (Conga) and integrations with third-party systems (e.g. ERP, Marketing Automation).
- Excellent analytical and problem-solving skills, and attention to detail.
- Ability to work independently and as part of a team collaboratively in a dynamic environment.
- Demonstrable ability to prioritise tasks and work effectively in a fast-paced environment.
- Good communication and interpersonal skills.
What We Offer
- Hybrid working — minimum 3 days per week in our Newcastle upon Tyne office.
- Collaborative team environment within a growing technology function.
- Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds.
- Competitive salary and benefits package.
Salesforce Administrator in Newcastle upon Tyne employer: Everything Managed Group
As a Salesforce Administrator at our Newcastle upon Tyne office, you will thrive in a collaborative and dynamic environment that prioritises employee growth and development. We offer a competitive salary and benefits package, alongside the opportunity to enhance your Salesforce expertise across multiple clouds while working in a hybrid model that promotes work-life balance. Join us to be part of a supportive team dedicated to continuous improvement and innovation in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Everything Managed Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Everything Managed Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Everything Managed Group!
✨Direct Apply to Everything Managed Group
Let's not forget to apply directly through the Everything Managed Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Salesforce Administrator in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Everything Managed Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Everything Managed Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Everything Managed Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
