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- Tasks: Deliver top-notch customer service and resolve queries across phone, email, and live chat.
- Company: Join a forward-thinking waste management company making a real environmental impact.
- Benefits: Competitive salary, green commuting options, and opportunities for volunteering.
- Other info: Dynamic work environment with a commitment to continuous improvement and career growth.
- Why this job: Be part of a mission-driven team focused on sustainability and customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Join a Business That’s Changing the Future of Waste. We’re not just another company in the waste management sector; we’re a fast-growing, forward-thinking business on a mission to remove the hassle of waste for UK businesses while driving meaningful environmental change.
Waste Managed is a growing business with a strong focus on customer service and lead generation. We have close to 40,000 customers across various sectors in the UK, and we're expanding fast. We work predominantly with SMEs, supporting business owners in navigating the world of waste. Our aim is to remove the hassle and stress for them.
We value innovation and forward thinking and are always striving to continuously improve to better support our customers. Waste Managed is part of a group of companies who share a likeminded vision to be human, always put customers first, make time to listen and be a proactive problem solver.
A Purpose Beyond Profit. We are proud thought leaders in the circular economy. Sustainability isn’t a buzzword for us; it’s embedded in everything we do. Our goal of 100% landfill avoidance drives our work every day, helping to reduce pollution, cut greenhouse gas emissions, and create a cleaner future.
A Workplace That Lives Its Values. We believe sustainability starts from within. That’s why we actively support greener commuting through subsidised metro passes and bike-to-work initiatives, empowering our team to make environmentally conscious choices every day.
Purpose of the Role. The Customer Service Agent plays a vital role in delivering a high-quality customer experience by handling customer enquiries, requests, and service issues in a professional, efficient, and friendly manner. The role focuses on resolving queries at the first point of contact, supporting customer satisfaction, and ensuring all interactions align with company standards and values.
Key Responsibilities:
- Handle customer enquiries across multiple channels including phone, email, and live chat.
- Provide accurate information and support to customers regarding products and services.
- Resolve customer issues effectively, escalating complex matters when required.
- Liaise with internal teams and third-party suppliers to resolve service issues or failures.
- Maintain accurate and up-to-date customer records on internal systems.
- Identify opportunities for sales through service by promoting relevant products to existing customers.
- Manage workload effectively to meet productivity, quality, and service level targets.
- Adhere to company policies, procedures, and data protection requirements at all times.
Skills and Competencies:
- Strong verbal and written communication skills.
- Customer-focused approach with a positive and professional attitude.
- Effective problem-solving and decision-making abilities.
- Ability to work independently and as part of a team.
- Resilient and calm when handling high volumes or challenging situations.
- Well-organised with good attention to detail.
Experience:
- Essential: Previous experience in a customer service or customer-facing role. Experience working in a fast-paced environment.
- Desirable: Experience working within a contact centre or multi-channel environment. Experience using CRM or customer management systems.
Education and Qualifications: GCSE Maths and English at Grade C or above (or equivalent), or relevant experience demonstrating capability.
Customer Service Agent in Newcastle upon Tyne employer: Everything Managed Group
Contact Detail:
Everything Managed Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research Waste Managed and understand their mission, values, and the services they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Agent, you'll need to handle enquiries across various channels. Role-play with friends or family to get comfortable with different scenarios and responses, so you can shine in your interviews.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during interviews to demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to do, so why not?
We think you need these skills to ace Customer Service Agent in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your previous experience in customer service and how it aligns with our mission to provide top-notch support to our customers.
Showcase Your Communication Skills: Since strong verbal and written communication skills are key for this role, don’t shy away from demonstrating these in your application. Use clear, concise language and make sure to proofread for any errors before hitting send!
Emphasise Problem-Solving Abilities: We love proactive problem solvers! Share examples of how you've effectively resolved customer issues in the past. This will show us that you can handle challenges with a positive attitude, just like we do at Waste Managed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Waste Managed!
How to prepare for a job interview at Everything Managed Group
✨Know the Company Inside Out
Before your interview, take some time to research Waste Managed. Understand their mission, values, and recent initiatives, especially around sustainability and customer service. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Highlight your problem-solving abilities and how you maintained a positive attitude in challenging situations, as these are key traits for a Customer Service Agent.
✨Practice Effective Communication
Since strong verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable with answering questions confidently and concisely.
✨Demonstrate Your Team Spirit
Waste Managed values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share examples of how you’ve contributed to a team’s success and how you can bring that collaborative spirit to their customer service team.