Account Executive

Upsell Agent

Full time and permanent, Newcastle

We are:
Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement, development and empowerment.

You’ll be:

• Communicating directly on customer calls and armed with a toolkit for upsell opportunities and tonnes of product knowledge – you will help customers get the very best out of our service.
• Dealing with queries, problems, and feedback via several forms of communications, including Phone and email.
• Taking customer insights & feedback and working with managers to turn those into strategic decisions for the future of the business.
• Recording all client contact and notes accurately within the Salesforce CRM system.
• Working closely with colleagues in other teams to deliver for our customers
• Taking ownership of each customer, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers’ trust.
• Generating sales among client accounts, including upselling and cross-selling.
• Educating our customers around current legislation and helping them to meet all waste regulations.
• Overall, providing an excellent customer experience for our clients whilst achieving KPIs and within agreed service levels

You are:

• A high achiever who has a track record on hitting targets and delivering results.
• A natural problem solver and creative thinker who can apply this during a sales process.
• Someone who can clearly communicate both verbally and in writing.
• Out-going with a dynamic personality and a ‘can do’ attitude.
• Someone who can work both independently and in a team environment.

Experience

• B2B or B2C sales experience
• Previous experience in outbound tele sales or customer service would be a definite asset.
• Solid working knowledge of Microsoft 365 products
• Salesforce CRM knowledge is an added bonus
• GCSE level qualifications including English and Maths (or a similar qualification level)

What’s on offer?

• Offices in Central Newcastle
• £27,000 starting salary plus commission
• Benefits package which is second to none covering health care, pensions, enhanced annual leave. Employee assistant programme 24hrs access to GP
• 25 days holiday leave +8 days bank holidays
• Company Socials
• Regular Sales incentives for top performers
• Personalised career path