Triage Behaviour Change Coach in Bath

We are looking for a motivated and compassionate Triage Behaviour Change Coach to support individuals in making sustainable lifestyle changes that improve their health and wellbeing. You will work directly with participants across Bath and Northeast Somerset to facilitate positive behaviour change using evidence-based approaches, tailoring support to individual needs based at our Everyone Health office in Bath. This role is ideal for someone passionate about prevention, empowerment, and person‑centred care.

Key responsibilities

• Support service users with an initial triage into appropriate services provided by the Community Wellbeing Hub, providing empathetic and motivational support to ensure a professional entry into the service.
• Provide day‑to‑day triage support within Everyone Health, handling telephone calls/messages, electronic communication, appointment management and updating service user records.
• Use clinical systems to manage service user data for accurate record keeping.

Requirements

• Highly motivated self‑starter with resilience, determination, and the ability to see jobs through to completion.
• Able to manage own workload to ensure tasks are completed on time and to a high standard.
• Evidence of a personal commitment to continuing professional development and to maintaining an up‑to‑date professional knowledge supporting the development of business within the company.

Summary of Responsibilities and Duties

• Act as the main point of contact throughout the service user journey, supporting navigation and access to interventions within the service and wider B&NES community services.
• Provide day‑to‑day triage support including telephone calls/messages, electronic communication, appointment management, and updating service user records.
• Offer additional support for Everyone Health contracts when needed.
• Handle administration tasks including postal duties.
• Escalate service user issues and concerns to specialist teams when necessary, using agreed mechanisms to document need, action and result, respecting skills boundaries.
• Utilise a range of communication methods – digital technologies, telephone, email and text – to ensure patient‑led support is proportionate to individual needs.
• Be compliant with all relevant policies, procedures and guidelines, including safeguarding, and act on concerns in accordance with Everyone Health and Local Authority policies.
• Take responsibility for own CPD and participate in Everyone Health’s induction, training and continual professional development as required.
• Prioritise, organise and manage own workload to produce high‑quality work.
• Ensure equality and diversity commitments are reflected at all stages in planning, delivery and evaluation of services.
• Adhere to strict confidentiality and safeguarding protocols.
• Provide support during contact centre opening hours as required.

Person Specification Skills & Abilities

• Excellent communication skills – written, verbal and non‑verbal, and listening skills.
• Sound interpersonal skills with proven ability to work effectively with all levels of colleague, staff representatives, managers, external agencies and service providers.
• Ability to keep accurate records for data and monitoring.
• Emotionally sensitive and empathetic towards members of the public accessing our service.
• Methodical and highly organised approach to work.
• Ability to work independently and as part of a team.
• Time‑management skills to plan own time effectively and prioritise activities around the needs of the team and community individuals.
• Effective response to referrals in line with agreed service protocols.
• Computer literate – ability to maintain and monitor information systems.
• Flexible and adaptable approach to working.
• Respectful of people regardless of background or circumstances.

Knowledge

• Good communication and engagement practice.
• Understanding of current GDPR regulations, the Patient Confidentiality and Data Protection Act or willingness to learn.
• Understanding of the social determinants of health or willingness to learn.

Experience

• Experience providing 1:1 support and triage to service users via telephone and email.
• Experience managing own workload to ensure tasks are completed on time and to a high standard.
• Experience using software systems to record accurate data.

Qualifications Required:

• Education to GCSE standard at grades A‑C for a minimum of 5 GCSEs (or equivalent) including Mathematics and English language or literature.

Special Conditions

• Highly motivated self‑starter with the ability to see jobs through to completion.
• Role involves evening/weekend working and variable levels of travel across B&NES in a variety of settings.
• Full UK driving licence and access to a car for work with ‘business purposes’ insurance.
• Evidence of a personal commitment to continuing professional development and maintaining up‑to‑date professional knowledge supporting business development.
• Required to apply for a disclosure of criminal records at an enhanced level (DBS).

Safeguarding

Everyone Health Ltd is committed to safeguarding and promoting the welfare of the adults, young people and children who use the services. All staff have a responsibility to report any identified concerns of abuse or exploitation through the appropriate route in line with the respective policies and procedure.

Fitness to Practise

Applicants will need to confirm if they are currently subject to fitness to practise investigations or proceedings by a regulatory or licensing body; removed from any professional register or licensing register; subject to conditions or sanctions placed on their registration; subject to restrictions placed on their clinical practice as part of the revalidation process.

Everyone Health delivers multi‑component health related and lifestyle services, including prevention and early intervention, on behalf of Clinical Commissioning Groups and Local Authorities in community based localities across the UK.