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- Tasks: Process memberships and provide top-notch customer service in a vibrant environment.
- Company: Join Everyone Active, a friendly and inclusive employer with over 200 centres nationwide.
- Benefits: Enjoy a competitive salary, free membership for you and your family, and growth opportunities.
- Why this job: Make a difference by helping customers and enhancing their experience at our leisure centres.
- Qualifications: Familiarity with Microsoft Office and strong communication skills are essential.
- Other info: Be part of a supportive team that values flexibility and initiative.
The predicted salary is between 25000 - 32000 £ per year.
Overview: The role involves all aspects of membership processing on MRM+2 and liaising with sites and customers regarding those memberships.
Your main duties will be:
- Process membership instructions, changes and cancellations accurately and organised, meeting monthly deadlines to ensure the integrity of direct debit income collection.
- Maintain up-to-date, streamlined documentation of processes, adhering to Service Level Agreements.
- Promptly handle inquiries from customers and leisure centres regarding membership and administration, providing excellent service and resolution.
- Provide advice and training to centres on all membership processes.
- Use internal software systems including the main membership database, Helpdesk, and the Everyone Active website; assist in regular data cleansing to optimise system efficiencies and adopt new technologies.
- Adhere to all current legislation.
Qualifications:
- Good knowledge of Microsoft Office, advantage if familiar with MRM+2.
- Excellent communication, time-management and attention to detail.
- Customer-service experience; ability to work under pressure and meet deadlines.
- Team-working skills and initiative, demonstrating flexibility to tasks.
- Independent approach to learning and problem solving.
Benefits: Competitive salary and opportunities for development. You and a partner or children will also receive free membership to our 200+ centres nationwide, and you will work in a vibrant, friendly environment.
Equal Opportunity: Everyone Active is an equal opportunities employer and an Investors in People organisation, committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All applicants will be required to undertake checks and references prior to appointment.
Membership Administrator in Wigston Magna employer: Everyone Active
Contact Detail:
Everyone Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Administrator in Wigston Magna
✨Tip Number 1
Get to know the company! Research Everyone Active and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to membership administration. Think about your past experiences and how they relate to the role – this will help you shine during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Membership Administrator in Wigston Magna
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Administrator role. Highlight your experience with membership processing and customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Show Off Your Attention to Detail: Since this role involves processing memberships accurately, it's crucial to demonstrate your attention to detail in your application. Use clear examples from your past experiences where you’ve successfully managed tasks that required precision and organisation.
Communicate Clearly: Excellent communication is a must for this position. In your written application, make sure your language is clear and professional. We want to see that you can convey information effectively, just like you would when handling inquiries from customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Everyone Active
✨Know Your Membership Processes
Familiarise yourself with the membership processing tasks mentioned in the job description. Be ready to discuss how you would handle membership instructions, changes, and cancellations, as well as your experience with similar systems like MRM+2.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved inquiries or issues effectively, as this will demonstrate your ability to handle customer interactions confidently.
✨Demonstrate Attention to Detail
Since accuracy is key in this role, be prepared to discuss how you ensure precision in your work. You might want to share methods you use for maintaining organised documentation and meeting deadlines, which are crucial for the integrity of direct debit income collection.
✨Be Ready to Discuss Teamwork and Flexibility
Think of examples that highlight your teamwork skills and flexibility in adapting to different tasks. This will show that you can collaborate effectively with colleagues and are willing to take on various responsibilities as needed.