At a Glance
- Tasks: Support daily operations, oversee health and safety, and drive customer service excellence.
- Company: Everyone Active, a vibrant and friendly sports centre.
- Benefits: Competitive salary, development opportunities, and free membership for you and your family.
- Other info: Dynamic role with flexible hours, including evenings and weekends.
- Why this job: Lead a diverse team and make a real impact in the community.
- Qualifications: Supervisory experience and strong communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
Everyone Active is currently seeking an ambitious and self-motivated individual to take on this role and embrace our brand mission of 30 minutes of activity 5 times a week.
The successful candidate will be responsible for supporting the day-to-day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Have experience in a supervisory role
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Manage cost control and drive income in all areas of the business
- Demonstrate exceptional time management and deadline compliance
National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications will need to be achieved within a set timescale if not qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
Along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.
Duty Manager - Wellington Sports Centre - Wellington, Somerset employer: Everyone Active
Everyone Active is an excellent employer that fosters a vibrant and supportive work culture, encouraging personal and professional growth. As a Duty Manager at the Wellington Sports Centre, you will benefit from competitive pay, comprehensive training opportunities, and the unique advantage of free membership for you and your family across over 220 centres nationwide, all while being part of a team dedicated to promoting health and fitness in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Wellington Sports Centre - Wellington, Somerset
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports and leisure industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Everyone Active's values and mission. Show us how your experience aligns with our goal of promoting 30 minutes of activity five times a week!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for customers, as this will be key in demonstrating your fit for the Duty Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Duty Manager - Wellington Sports Centre - Wellington, Somerset
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about promoting an active lifestyle and supporting our mission at Everyone Active.
Tailor Your CV:Make sure your CV highlights relevant experience in supervisory roles and customer service. We’re looking for someone who can lead a diverse team, so showcase any leadership skills you've got!
Be Clear and Concise:Keep your written application straightforward and to the point. We appreciate clarity, so make sure your communication skills come across well in your writing. Remember, we love a good structure!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the Wellington Sports Centre.
How to prepare for a job interview at Everyone Active
✨Know the Centre Inside Out
Before your interview, take some time to research the Wellington Sports Centre. Familiarise yourself with their services, facilities, and any recent news or events. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and motivate a diverse team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can create an environment that encourages colleagues to reach their full potential.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would maintain high customer service standards at the centre and handle any complaints or issues that may arise.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle various situations, such as managing costs or ensuring health and safety compliance. Practise your responses to these scenarios, demonstrating your problem-solving skills and ability to think on your feet.
