At a Glance
- Tasks: Oversee daily operations, ensure health and safety, and drive customer service excellence.
- Company: Everyone Active, a vibrant sports centre promoting active lifestyles.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Join a dynamic workplace with opportunities for personal and professional growth.
- Why this job: Lead a diverse team and make a positive impact on community health.
- Qualifications: Experience in a supervisory role and strong communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Full time position – Competitive salary
Everyone Active is currently seeking an ambitious and self-motivated individual to take on this role and embrace our brand mission of 30 minutes of activity 5 times a week.
The successful candidate will be responsible for supporting the day-to-day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Have experience in a supervisory role
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Manage cost control and drive income in all areas of the business
- Demonstrate exceptional time management and deadline compliance
National Pool Lifeguard, First Aid at Work
Duty Manager - Wellington Sports Centre - Wellington, Somerset employer: Everyone Active
Everyone Active is an exceptional employer that prioritises employee well-being and development, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. Located in the scenic Wellington Sports Centre, employees benefit from a supportive environment that encourages personal growth and professional advancement, alongside competitive salaries and comprehensive training opportunities. Join us to be part of a mission-driven team dedicated to promoting active lifestyles in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Wellington Sports Centre - Wellington, Somerset
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports and leisure industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Everyone Active's values and mission. Show us how your experience aligns with our goal of promoting activity and customer service excellence.
✨Tip Number 3
Practice your leadership skills! Think of examples where you've motivated a team or handled a tough situation. We want to see how you can create an environment for your colleagues to thrive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Everyone Active family.
We think you need these skills to ace Duty Manager - Wellington Sports Centre - Wellington, Somerset
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how you embrace our mission of promoting activity and customer service excellence!
Tailor Your CV:Make sure your CV highlights relevant experience in supervisory roles and customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:In your written application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate good communication skills, so show us what you've got!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Everyone Active
✨Know the Company Inside Out
Before your interview, take some time to research Everyone Active. Understand their mission of promoting 30 minutes of activity five times a week and how they operate. This will not only show your enthusiasm but also help you align your answers with their values.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and motivate a diverse team. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Be ready to discuss how you can create an environment for your colleagues to thrive.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Highlight your ability to maintain high standards and how you would ensure that the Wellington Sports Centre delivers exceptional service.
✨Prepare for Practical Scenarios
Expect to be asked about handling real-life situations, such as managing health and safety or dealing with customer complaints. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
