At a Glance
- Tasks: Support daily operations, oversee health and safety, and drive customer service excellence.
- Company: Join Everyone Active, a vibrant and friendly leisure centre team.
- Benefits: Competitive salary, development opportunities, and free membership for you and your family.
- Other info: Flexible hours including evenings and weekends, with career growth potential.
- Why this job: Lead a diverse team and make a real impact in a fun environment.
- Qualifications: Supervisory experience, strong communication skills, and a passion for customer service.
The predicted salary is between 1300 - 1800 £ per month.
Job Type: Part Time - 23 hours per week
Everyone Active is currently seeking an ambitious and self-motivated individual to take on this role and embrace our brand mission of 30 minutes of activity 5 times a week. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Have experience in a supervisory role
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Manage cost control and drive income in all areas of the business
- Demonstrate exceptional time management and deadline compliance
First Aid at Work qualifications will need to be achieved within a set timescale if not qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
What can we do for you?
Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.
If this sounds like you, we’d love you to get in touch. Simply email your CV and covering letter on why you think you are suitable for the role by clicking 'Apply'.
Duty Manager - Bourne Leisure Centre - Southbourne, Emsworth employer: Everyone Active
Everyone Active is an excellent employer that fosters a vibrant and supportive work culture, where you can thrive in your role as Duty Manager at the Bourne Leisure Centre. With a commitment to employee development, competitive salaries, and the unique perk of free membership for you and your family across over 220 centres nationwide, we ensure that our team members feel valued and motivated to deliver exceptional customer service while enjoying a fulfilling career in leisure management.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Bourne Leisure Centre - Southbourne, Emsworth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Everyone Active's social media and website. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your customer service scenarios! As a Duty Manager, you'll need to demonstrate high customer service standards. Think of examples from your past experiences where you’ve gone above and beyond for customers, and be ready to share those stories during your interview.
✨Tip Number 3
Show off your leadership skills! Be prepared to discuss how you've motivated and led teams in previous roles. Everyone Active is looking for someone who can create an environment where colleagues thrive, so highlight your ability to inspire and support others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager - Bourne Leisure Centre - Southbourne, Emsworth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about promoting an active lifestyle and supporting our mission at Everyone Active.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in supervisory roles. We’re looking for someone who can lead a diverse team, so showcase any leadership skills or customer service achievements you've got!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Duty Manager role. Be specific about your skills and experiences that align with our values and the job requirements.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Bourne Leisure Centre.
How to prepare for a job interview at Everyone Active
✨Know the Centre Inside Out
Before your interview, take some time to research Bourne Leisure Centre. Familiarise yourself with their services, values, and any recent news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a diverse team. Prepare examples from your past experiences where you've successfully motivated and managed a team. Highlight how you’ve embraced company values and driven customer service excellence.
✨Demonstrate Customer Service Focus
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond for customers. This will illustrate your commitment to high standards and your ability to create a positive environment for both staff and patrons.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills and time management. Practice responses to scenarios like handling a customer complaint or managing a busy shift. This will help you demonstrate your ability to think on your feet and manage operations smoothly.
