At a Glance
- Tasks: Welcome members, understand their needs, and promote our services.
- Company: Join Everyone Active, a leading leisure operator in the UK.
- Benefits: Competitive salary, commission, training, career progression, and gym membership.
- Other info: Supportive environment with opportunities to grow your career.
- Why this job: Make a real difference in people's health and wellbeing every day.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 40582 - 49600 £ per year.
We're looking for enthusiastic, driven and customer-focused Membership Consultants to join our team across the Everyone Active Cumberland Contract.
This is a fantastic opportunity to join one of the UK's leading leisure operators, helping local people take the first step on their health and wellbeing journey while building a rewarding career in sales and customer service.
Whether you're experienced in sales or looking to start a career in the leisure industry, we'll provide the training and support you need to succeed.
If you thrive on speaking to people, enjoy working towards goals and want a career where every day makes a difference, we'd love to hear from you.
- What you'll be doing
- Welcoming prospective members into our centres and delivering engaging show rounds.
- Understanding customers' needs and recommending the membership that's right for them.
- Following up enquiries through phone calls, emails and digital channels.
- Building relationships with prospects and converting enquiries into memberships.
- Working towards individual and team sales targets.
- Promoting Everyone Active's services, swimming lessons, fitness programmes and wellbeing products.
You'll be someone who
- Loves talking to people and building relationships.
- Is motivated by achieving goals and delivering results.
- Has excellent communication and customer service skills.
- Is confident using IT systems and managing customer enquiries.
- Works well both independently and as part of a team.
- Brings a positive attitude, resilience and enthusiasm every day.
Sales experience is beneficial but not essential—we'll provide all the training and support you need to succeed.
At Everyone Active, our people are at the heart of everything we do.
We invest in your development and provide genuine opportunities to progress your career within one of the UK's largest leisure operators.
About the Cumberland Contract
The Everyone Active Cumberland Contract operates a range of leisure facilities that play a vital role in supporting healthier, more active communities across the region.
As part of our sales team, you'll have the opportunity to make a real difference by introducing more people to the benefits of regular physical activity while contributing to the continued success of our centres.
Ready to make a difference?
If you're passionate about people, enjoy achieving results and want to build a career with a company that genuinely invests in its colleagues, we'd love to hear from you.
- You’ll benefit from
- Competitive salary with commission opportunities.
- Full training and ongoing coaching.
- Career progression across a nationwide organisation.
- Free or discounted access to Everyone Active facilities.
- Employee rewards and recognition programmes.
- A supportive, friendly and inclusive working environment.
- The opportunity to help people improve their health and wellbeing every day.
- Additional perks
- Employee discount
- Free parking
- Gym membership
- On-site parking
- #J-18808-Ljbffr
Membership Advisor - Cockermouth Leisure Centre - Cockermouth, Cumbria employer: Everyone Active
Everyone Active is an exceptional employer that fosters a vibrant and friendly work culture, making it an ideal place for a Maintenance Technician in Bristol. With competitive pay, flexible working hours, and opportunities for professional development, employees can thrive while contributing to the community's health and well-being. Additionally, staff enjoy free membership to over 220 leisure centres nationwide, enhancing both personal and professional life.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Advisor - Cockermouth Leisure Centre - Cockermouth, Cumbria
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Everyone Active. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Everyone Active before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Membership Advisor - Cockermouth Leisure Centre - Cockermouth, Cumbria
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Everyone Active:Your cover letter is your chance to shine! Tell us why you want to work at Everyone Active specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Everyone Active!
How to prepare for a job interview at Everyone Active
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
