At a Glance
- Tasks: Support daily operations, oversee health and safety, and drive customer service excellence.
- Company: Join Everyone Active, a vibrant and friendly leisure centre brand.
- Benefits: Competitive salary, development opportunities, and free membership for you and your family.
- Other info: Flexible hours with day, evening, and weekend shifts available.
- Why this job: Lead a diverse team and make a real impact in the community.
- Qualifications: Supervisory experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Everyone Active is currently seeking an ambitious and self-motivated individual to take on this role and embrace our brand mission of 30 minutes of activity 5 times a week. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Have experience in a supervisory role
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Manage cost control and drive income in all areas of the business
- Demonstrate exceptional time management and deadline compliance
National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications will need to be achieved within a set timescale if not qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
What can we do for you? Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.
If this sounds like you, we’d love you to get in touch. Simply email your CV and covering letter on why you think you are suitable for the role by clicking 'Apply'.
Duty Manager - Saxon Pool & Leisure Centre - Biggleswade, Bedfordshire employer: Everyone Active
Everyone Active is an excellent employer that fosters a vibrant and supportive work culture, encouraging personal and professional growth. As a Duty Manager at Saxon Pool & Leisure Centre in Biggleswade, you'll enjoy competitive pay, free membership to over 220 centres nationwide, and the opportunity to lead a diverse team while promoting health and fitness in the community. Join us to make a meaningful impact while developing your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Saxon Pool & Leisure Centre - Biggleswade, Bedfordshire
✨Tip Number 1
Get to know the company culture! Research Everyone Active and their mission. When you understand their values, you can tailor your approach during interviews to show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve led a team or handled customer service issues. This will help you shine during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Duty Manager - Saxon Pool & Leisure Centre - Biggleswade, Bedfordshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight your supervisory experience and any relevant qualifications, like the National Pool Lifeguard or First Aid at Work. We want to see how you can lead and motivate a team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about customer service and how you embody our company values. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and double-check for any typos or errors. We want to see your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application. Plus, it shows you’re keen on joining our vibrant team at Everyone Active. We can’t wait to hear from you!
How to prepare for a job interview at Everyone Active
✨Know the Centre Inside Out
Before your interview, take some time to research Saxon Pool & Leisure Centre. Familiarise yourself with their services, facilities, and any recent news or events. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and motivate a diverse team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can create an environment that encourages colleagues to reach their full potential.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would maintain high customer service standards at the centre and handle any complaints or issues that may arise.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle various situations, such as emergencies or staffing issues. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to manage time effectively. This will demonstrate your readiness for the challenges of the role.
