Technology Director WonderMatrix

We are looking for a hands-on, forward-thinking Technology Director to lead the technology vision and execution for one of our divisions, with a strong focus on AI-driven products. This role will own the evolution of our AI-powered customer platform and drive the next generation of machine learning, automation, and data-driven capabilities. As a key member of the team, the CTO will work closely with Product, Data, and Business stakeholders to scale innovation, ensure operational excellence, and unlock new value through AI.

What You’ll Own:

• AI & Technology Strategy
  • Define and execute the division’s technology roadmap, with a strong emphasis on AI, ML, and data platforms.
  • Drive innovation in AI-powered customer capabilities (e.g., personalization, predictive analytics, automation).
  • Evaluate and integrate emerging technologies (LLMs, generative AI, real-time decisioning systems) into the product ecosystem.
  • Align technical strategy with business objectives and customer value.
• Product & Platform Ownership
  • Own the architecture, scalability, and reliability of the AI-driven customer platform.
  • Ensure high availability, performance, and accuracy of ML models in production.
  • Balance experimentation with production stability.
• Engineering & AI Execution
  • Lead cross-functional teams across engineering, data science, and ML engineering.
  • Establish best practices for AI development, including model validation, monitoring, and retraining.
  • Drive adoption of modern engineering standards (CI/CD, DevOps, automated testing).
  • Ensure seamless collaboration between data, product, and engineering teams.
• Operational Excellence
  • Oversee production environments, ensuring resilience, uptime, and efficient incident management.
  • Optimize infrastructure costs while maintaining scalability.
  • Improve deployment cycles for both software and ML models.
• Governance, Security & Responsible AI
  • Ensure compliance with data privacy regulations and AI governance standards.
  • Establish frameworks for ethical AI use, explainability, and bias mitigation.
  • Partner with Legal and Compliance on data usage and model accountability.
  • Maintain robust security practices across data and infrastructure layers.
• Leadership & Collaboration
  • Build and scale high-performing teams in engineering, AI, and data.
  • Act as a bridge between technical and non-technical stakeholders.
  • Collaborate closely with Group CTO, other divisions, and shared services.
  • Foster a culture of innovation, ownership, and continuous improvement.

What We’re Looking For:

• Experience & Qualifications
  • 10+ years in software engineering, with at least 5+ years in senior technical leadership roles.
  • Proven experience building and scaling AI/ML-powered products in production.
  • Strong background in data platforms, distributed systems, and cloud infrastructure.
  • Track record of leading cross-functional teams (engineering, data science, product).
• Skills & Attributes
  • Deep understanding of AI/ML technologies (predictive models, NLP, recommender systems, or similar).
  • Strong architectural thinking with a pragmatic, hands-on approach.
  • Ability to balance innovation with operational reliability.
  • Excellent communication and stakeholder management skills.
  • Curious, adaptable, and driven by solving complex problems with data and AI.
• Nice to Have
  • Experience with AI-driven CRM, marketing automation, or customer engagement platforms.
  • Familiarity with LLMs, generative AI, or conversational systems.
  • Exposure to regulated environments (data privacy, security, compliance).

Here’s What We Offer:

• Start with a competitive number of annual leave days, increasing as you grow with us.
• Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
• Private Medical Healthcare paid by the Company, with an ability to add dependants.
• 3 additional annual sick leave days beyond the legal requirement, with no medical certificate needed for these days.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Access to an Employee Assistance Program through TELUS Health.
• Parental Support: Additional paid leave to support new parents, with options tailored for maternity and paternity. Flexible remote work opportunities during the first months of parenthood.
• Benefits and Perks: Monthly lunch allowance. Gym Membership. Access to leading online learning platforms (such as LinkedIn Learning and Udemy for Business), plus an annual budget for external courses or certifications.