Head of Product WonderMatrix · London ·

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork.

We are looking for a Head of Product that will be responsible for translating the CPTO's product strategy into an actionable roadmap and delivering high‐quality CRM, communications, and insights products. This role manages Product Managers and Product Designers to build a unified, data‐driven engagement ecosystem that supports operators, strengthens third‐party CRM partnerships, and powers platform‐level intelligence.

• Strategy execution — Translate the CPTO's product strategy into clear priorities, product plans, and delivery outcomes.
• Roadmap ownership — Own the roadmap across CRM, communications, integrations, and analytics, ensuring alignment with strategic goals and operator needs.
• Internal CRM leadership — Own the evolution of segmentation, orchestration, real‐time logic, and player‐state understanding as core platform capabilities.
• Omnichannel communications — Lead product direction for email, SMS, push, onsite messaging, inbox, and emerging channels as part of the platform.
• Third‐party CRM partnership — Act as the primary product owner for external CRM providers, ensuring smooth integrations and consistent value delivery to operators.
• Insights & analytics products — Own operator dashboards and player‐level intelligence tools that support decision‐making across the platform.
• AI‐first product development — Embed AI into CRM, comms, and insights to improve efficiency, reduce errors, and unlock new capabilities; evaluate and integrate AI technologies that strengthen the platform.
• Cross‐functional alignment — Work with the Head of Engineering to align architecture, delivery plans, and technical constraints.
• Compliance‐safe product design — Ensure responsible play, regulatory rules, and data‐privacy requirements are embedded in all product decisions.
• Product process excellence — Maintain strong discovery, prioritisation, experimentation, and measurement practices.
• Team leadership — Coach and develop Product Managers and Designers into a high‐performing, autonomous team.

• 8+ years in product management, with 3+ years in senior leadership.
• Proven ownership of end‐to‐end product strategy, from vision to execution at scale.
• Strong experience in iGaming, betting, gaming, or adjacent high‐volume B2C platforms and experience with Regulated markets (UKGC, MGA, etc.).
• Strong understanding of event‐driven systems, real‐time data flows, and the trade‐offs between latency, accuracy, and scalability in customer‐facing platforms.
• Proven experience owning or building CRM/lifecycle capabilities (segmentation, triggers, orchestration) in a high‐volume B2C environment.
• Hands‐on experience with campaign execution, A/B testing, and performance optimisation across multiple communication channels.
• Ability to balance commercial outcomes (retention, LTV, conversion) with compliance, responsible gaming, and user experience constraints.
• Experience integrating and managing third‐party CRM platforms alongside internal product capabilities.
• Deep understanding of player behaviour, lifecycle dynamics, and real‐time engagement triggers in iGaming or similar environments.
• Comfortable operating at the intersection of product, data, and engineering, where product logic is tightly coupled with system behaviour.

• Competitive annual leave days, increasing as you grow with us.
• Hybrid work schedule available after the first three months of employment, with up to 50 days of work from home per year.
• Private Medical Healthcare paid by the Company, with an ability to add dependants.
• 3 additional annual sick leave days beyond the legal requirement, with no medical certificate needed.
• Two free Fridays each year, limited to one per quarter.
• Access to an Employee Assistance Program through TELUS Health.
• Additional paid leave to support new parents, with options tailored for maternity and paternity.
• Flexible remote work opportunities during the first months of parenthood.
• Monthly lunch allowance.
• Gym Membership.
• Access to leading online learning platforms (such as LinkedIn Learning and Udemy for Business), plus an annual budget for external courses or certifications.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market‐leading gaming solutions.