At a Glance
- Tasks: Lead and develop teams to deliver exceptional guest experiences across multiple venues.
- Company: Everyman, a premium cinema brand redefining the theatrical experience.
- Benefits: Competitive salary, unlimited cinema tickets, 50% food discount, and wellness resources.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Join a passionate team and make a real impact in hospitality and film.
- Qualifications: Experience in multi-site leadership and a passion for developing high-performing teams.
The predicted salary is between 40000 - 50000 £ per year.
About Everyman
Everyman is a leading cinema and entertainment brand, redefining the premium theatrical experience. Operating 49 venues and 171 screens nationwide, we combine exceptional film programming with elevated hospitality to create memorable experiences for our guests. Our success is built on a number of distinctive strengths:
- Expert film curation spanning mainstream and independent releases, cult classics, documentaries, live theatre and music screenings.
- High-quality, trend-led food and drink, prepared in-house and served directly to seat.
- Beautifully designed spaces that are desirable social destinations within their local communities.
- Passionate, motivated and empathetic teams who are committed to creating unforgettable guest experiences.
We're looking for an Operations Manager to oversee a number of venues across the North of the UK. Reporting to the Head of Operations, this is an exciting opportunity for an experienced multi-venue leader who shares a passion for hospitality and people and is looking to make a meaningful impact across the business.
The Opportunity
As an Operations Manager for Everyman, you will partner closely with Venue Managers and their management teams to drive performance, develop talent and deliver exceptional guest experiences across your region. Success in this role comes from your ability to lead through people. You'll be responsible for developing capability across your region, building strong management teams and creating a culture of accountability, ownership and continuous improvement. This is a highly visible, hands-on leadership role that requires someone who can balance strong business performance and operational excellence with authentic, people-focused leadership.
What You'll Be Responsible For
- Leading, coaching and developing Venue Managers and management teams, building high-performing and highly motivated teams, creating a culture of engagement, accountability, ownership and continuous improvement.
- Driving operational excellence across your region, ensuring our venues consistently deliver exceptional experiences for our guests.
- Delivering sustainable business performance by identifying opportunities to grow revenue, improve profitability and maximise the potential of each venue.
- Building strong talent pipelines through effective recruitment, succession planning and the development of future leaders.
- Using data, insight and feedback to drive decision-making, solve challenges and identify opportunities for improvement.
- Working collaboratively with support teams to deliver strategic priorities, whilst ensuring venues operate safely, compliantly and in line with company standards.
About You
You'll be a passionate and people-focused leader who understands that exceptional results are achieved through great teams. You'll bring:
- Strong multi-site leadership experience within hospitality, leisure, retail or another guest-focused environment.
- A proven track record of developing people and creating high-performing teams.
- Strong commercial awareness, with the ability to use insight and data to drive performance and inform decision-making.
- Excellent coaching, communication and relationship-building skills, with the confidence to support, challenge and influence others.
- A genuine passion for delivering exceptional hospitality and operational excellence.
- A collaborative, values-led leadership style that inspires trust, accountability and engagement.
Reward & Benefits
- Competitive salary with performance-related bonus scheme.
- Unlimited complimentary cinema tickets for you and your guests.
- 50% discount on Everyman food and drink.
- Stream membership, giving you access to your earned wages when you need them.
- 24/7/365 Employee Assistance Programme.
- Financial, legal, family, health and wellbeing tools and resources.
- Retail discounts.
- Cycle to Work scheme.
- Company-wide events, leadership socials and performance-led incentives.
If you're passionate about film, hospitality, leadership and developing great teams, we'd love to hear from you.
Operations Manager (North) in Newcastle upon Tyne employer: Everyman Media
Everyman is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for passionate leaders in the hospitality sector. With competitive salaries, performance-related bonuses, and unique perks like unlimited cinema tickets and a 50% discount on food and drink, Everyman fosters an environment where team members can thrive both personally and professionally. The company's commitment to operational excellence and guest satisfaction ensures that employees are part of a dynamic team dedicated to creating memorable experiences in beautifully designed venues across the North of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (North) in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Everyman Media. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Everyman Media
Don't be shy about reaching out to Everyman Media directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager (North) in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Everyman Media and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Everyman Media
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
