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- Tasks: Lead and innovate the customer experience journey using AI and automation.
- Company: Join the UK's top supercar driving experience provider.
- Benefits: Enjoy employee discounts, pension, sick pay, and team events.
- Other info: Fast-paced, collaborative environment with real influence on processes.
- Why this job: Shape unforgettable customer journeys and make a real impact.
- Qualifications: Experience in customer experience design and team leadership preferred.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive, dependent on experience
Hours: Monday – Friday, plus two Saturdays per month (Saturday worked will be taken as a weekday off in lieu or paid in addition to salary)
About Everyman Driving Experiences: We’re the UK’s leading provider of supercar and motorsport driving days. With 24+ circuits nationwide, 400+ events each year, and a fleet of 300+ high-performance cars, we create unforgettable experiences for thousands of customers every season. As we continue to scale, we’re investing heavily in how customers experience Everyman Driving at every touchpoint - before, during, and after their event. This role plays a key part in shaping that journey.
The role: We’re looking for a Customer Experience Team Leader to lead, develop, and evolve our in-house Customer Experience team. This is not a traditional customer service role. You won’t just be reacting to enquiries - you’ll be actively designing better customer journeys, removing friction, and using technology (including AI and automation) to make the experience smoother, faster, and more intuitive for both customers and the team. You’ll lead the team day-to-day while also getting hands-on with improving systems, processes, and communication across the business.
What You’ll Be Doing:
- Leading, motivating, and supporting the Customer Experience team, setting clear standards and priorities
- Owning the end-to-end customer journey, from booking through to post-event follow-up
- Identifying friction points and turning them into practical, measurable improvements
- Using AI tools, automation, and smart workflows to reduce repeat contact and improve response times
- Coaching team members to deliver confident, empathetic, and proactive customer interactions
- Analysing feedback, trends, and recurring issues to drive continuous improvement
- Working closely with Events, Operations, and Hospitality teams to create joined-up communication
- Handling escalated or complex customer cases when needed
- Providing cover on two Saturdays per month in line with customer demand
Who we’re looking for:
- Proven experience in Customer Experience, CX, or customer journey design (team leadership experience is a strong advantage)
- A clear understanding of the difference between customer experience and customer service
- Comfortable using AI tools, automation platforms, or workflow systems to improve outcomes
- Confident analysing problems, spotting patterns, and designing smarter ways of working
- A calm, confident leader who brings clarity and direction to a fast-moving team
- Highly organised, proactive, and able to juggle multiple priorities
- Comfortable in a fast-paced, customer-facing environment
- Happy to be office-based at Dunsfold
What you’ll get:
- Real influence over systems, automation, and ways of working
- Employee discounts on driving experiences for you, friends, and family
- Company pension, sick pay, and regular team events
- A collaborative, forward-thinking environment where ideas don’t just get heard - they get built
If you love designing better journeys, enjoy leading people, and get excited about using AI and automation to make work smarter (not harder), we’d love to hear from you.
Customer Experience Team Leader in Surrey employer: Everyman Driving
Contact Detail:
Everyman Driving Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Leader in Surrey
✨Tip Number 1
Get to know the company inside out! Research Everyman Driving Experiences, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for creating unforgettable customer journeys.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Experience Team Leader role. Plus, it shows you're genuinely interested in the company culture.
✨Tip Number 3
Prepare for the interview by thinking about how you can use AI and automation to improve customer experiences. Have some examples ready that demonstrate your problem-solving skills and how you've turned friction points into smooth sailing in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of the Everyman Driving family from the get-go!
We think you need these skills to ace Customer Experience Team Leader in Surrey
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. Share specific examples of how you've improved customer journeys in the past and why you’re excited about the role at Everyman Driving Experiences.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to highlight your skills and experiences that align with the job description. We want to see your qualifications without wading through unnecessary fluff!
Highlight Your Leadership Skills: Since this role involves leading a team, make sure to emphasise your leadership experience. Talk about how you've motivated teams in the past and any specific achievements that demonstrate your ability to guide others effectively.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Customer Experience Team Leader role. Mention your familiarity with AI tools and automation, as these are key to improving customer interactions at Everyman.
How to prepare for a job interview at Everyman Driving
✨Know the Company Inside Out
Before your interview, make sure you research Everyman Driving Experiences thoroughly. Understand their mission, values, and the unique customer experiences they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Experience Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve improved customer journeys and resolved issues. Be ready to discuss specific strategies you used to enhance team performance.
✨Emphasise Your Tech Savvy
Since the role involves using AI tools and automation, be prepared to discuss your experience with these technologies. Share specific instances where you've implemented tech solutions to improve customer interactions or streamline processes. This will highlight your ability to adapt and innovate in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle complex customer cases. Think about potential friction points in the customer journey and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.