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- Tasks: Lead and innovate the Customer Experience team to enhance customer journeys.
- Company: Join the UK's top supercar driving experience provider with a dynamic culture.
- Benefits: Enjoy competitive salary, employee discounts, pension, and regular team events.
- Other info: Be part of a collaborative team where your ideas can make a real impact.
- Why this job: Shape unforgettable customer experiences using AI and automation in a fast-paced environment.
- Qualifications: Experience in customer experience design and team leadership is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Salary: Competitive, dependent on experience
Hours: Monday – Friday, plus two Saturdays per month (Saturday worked will be taken as a weekday off in lieu or paid in addition to salary)
About Everyman Driving Experiences: We’re the UK’s leading provider of supercar and motorsport driving days. With 24+ circuits nationwide, 400+ events each year, and a fleet of 300+ high-performance cars, we create unforgettable experiences for thousands of customers every season. As we continue to scale, we’re investing heavily in how customers experience Everyman Driving at every touchpoint - before, during, and after their event. This role plays a key part in shaping that journey.
The role: We’re looking for a Customer Experience Team Leader to lead, develop, and evolve our in-house Customer Experience team. This is not a traditional customer service role. You won’t just be reacting to enquiries - you’ll be actively designing better customer journeys, removing friction, and using technology (including AI and automation) to make the experience smoother, faster, and more intuitive for both customers and the team. You’ll lead the team day-to-day while also getting hands-on with improving systems, processes, and communication across the business.
What You’ll Be Doing:
- Leading, motivating, and supporting the Customer Experience team, setting clear standards and priorities
- Owning the end-to-end customer journey, from booking through to post-event follow-up
- Identifying friction points and turning them into practical, measurable improvements
- Using AI tools, automation, and smart workflows to reduce repeat contact and improve response times
- Coaching team members to deliver confident, empathetic, and proactive customer interactions
- Analysing feedback, trends, and recurring issues to drive continuous improvement
- Working closely with Events, Operations, and Hospitality teams to create joined-up communication
- Handling escalated or complex customer cases when needed
- Providing cover on two Saturdays per month in line with customer demand
Who we’re looking for:
- Proven experience in Customer Experience, CX, or customer journey design (team leadership experience is a strong advantage)
- A clear understanding of the difference between customer experience and customer service
- Comfortable using AI tools, automation platforms, or workflow systems to improve outcomes
- Confident analysing problems, spotting patterns, and designing smarter ways of working
- A calm, confident leader who brings clarity and direction to a fast-moving team
- Highly organised, proactive, and able to juggle multiple priorities
- Comfortable in a fast-paced, customer-facing environment
- Happy to be office-based at Dunsfold
What you’ll get:
- Real influence over systems, automation, and ways of working
- Employee discounts on driving experiences for you, friends, and family
- Company pension, sick pay, and regular team events
- A collaborative, forward-thinking environment where ideas don’t just get heard - they get built
If you love designing better journeys, enjoy leading people, and get excited about using AI and automation to make work smarter (not harder), we’d love to hear from you.
Customer Experience Team Leader employer: Everyman Driving
Contact Detail:
Everyman Driving Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Leader
✨Tip Number 1
Get to know the company inside out! Research Everyman Driving Experiences, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in shaping customer journeys with them.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus when applying for roles.
✨Tip Number 3
Prepare for the interview by thinking about how you can use AI and automation to improve customer experiences. Have specific examples ready to demonstrate your problem-solving skills and leadership style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the team at Everyman Driving Experiences.
We think you need these skills to ace Customer Experience Team Leader
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for creating amazing customer journeys. Share specific examples of how you've improved customer experiences in the past, and why you’re excited about leading a team in this area.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Highlight your relevant experience and skills without waffling – we want to know what makes you the perfect fit for the role.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor it to our job description. Mention how your experience aligns with the responsibilities and requirements we’ve outlined, especially around using AI and improving customer journeys.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Everyman Driving
✨Know the Company Inside Out
Before your interview, make sure you research Everyman Driving Experiences thoroughly. Understand their mission, values, and the unique customer experiences they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Experience Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve improved customer journeys and resolved issues. Be ready to discuss specific strategies you would implement in this role.
✨Emphasise Your Tech Savvy
Since the role involves using AI tools and automation, be prepared to discuss your experience with these technologies. Share specific examples of how you've used tech to enhance customer experiences or streamline processes. This will highlight your ability to adapt and innovate in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer journey design capabilities. Think about potential friction points in customer experiences and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.