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- Tasks: Join our team to deliver unforgettable driving experiences at exciting automotive events.
- Company: Everyman Driving Experiences, the UK's leading supercar and motorsport provider.
- Benefits: Competitive day rate, employee discounts, and a supportive team environment.
- Why this job: Be part of thrilling events and create memorable moments for customers.
- Qualifications: Confident communicators with strong organisational skills and weekend availability.
- Other info: Dynamic role with full training and opportunities for growth.
Location: Dunsfold Aerodrome (Home of The Top Gear Track!), Cranleigh, Surrey (on-site)
Day Rate: £100-£120 per day
Job type: Freelance/ Event based (to include weekend work)
About Everyman Driving Experiences
Everyman Driving Experiences is the UK’s leading provider of supercar and motorsport driving days. With 24+ circuits nationwide, 400+ events each year, and a fleet of 300+ high-performance cars, we deliver unforgettable experiences to thousands of customers every season.
The Role
We’re recruiting Experience Day Operations Staff to join our team at Everyman Driving Experiences events. You’ll play a key part in delivering smooth, memorable days for our customers, from arrival to the final lap. You’ll receive full training across all seven core roles and rotate between them throughout events, keeping every day varied, fast-paced, and rewarding.
- Role 1: Sign-In & Welcome Team
- Prepare sign-in area with all required paperwork, payment tools, SD cards, stamps, price lists, and upsell materials
- Welcome customers professionally, check waiver and driving licence (expiry, validity, provisional rules), and sign them in on the master sheet
- Explain their itinerary clearly – time slots (30 mins), cars, laps/mileage, briefing location, flag system, demo laps first and passenger rides last
- Upsell extras and upgrades
- Take and record payments accurately, attach receipts to itineraries, log on Pay & Drive sheets, and obtain all required signatures
- Role 2: Customer Liaison Host
- Warmly welcome customers on arrival and guide them smoothly to the sign-in area
- Encourage and assist customers in sharing their experience by scanning QR codes to leave reviews, helping enhance the company’s reputation
- Act as the friendly point of contact throughout the day, checking in to ensure they are enjoying their experience and addressing any concerns
- Collect real-time feedback on what customers loved and areas for improvement
- Role 3: Event Experience Operations Support
- Set up desks, manage sign-ins, and ensure radios/Squares are tracked
- Ensure pits and media are prepared, photos/SD cards checked, and quality maintained
- Track sales per head, board timings, staff performance, and update day sheets with logistics or issues
- Complete Clerk Report, Instructor Mileage, Mechanic Day Sheet, cash up terminals, save/share all paperwork
- Resolve missing laps, footage, photos, or delays with EM, offer redrives or refunds, and document actions
- Role 4: Pit Lane Co-ordinator
- Prepare pit boards in advance by assigning instructors to cars and listing customer names with their driving sequence
- In the pit lane, greet customers, check their itinerary slip, confirm their drive time, note their sequence, and clearly explain wait times
- Call customers when ready, cross off names once they enter the car, and manage smooth flow throughout the session
- Record and take payment for any upgrades (with customer signature), and ensure premium upgrades are handled by a Pay & Drive/Platinum Instructor only
- If a car is unavailable, offer an alternative or rebook; complete a car swap form and obtain the customer’s signature to confirm agreement
- Role 5: Media Sales Executive
- Welcome customers, review itinerary and SD card, verify videos/photos, confirm playback and audio, and obtain signatures
- Find photos by QR number, ensure GDPR compliance, rename folders, print favourites, and transfer to SD cards or phones
- Log pre-paid items in Square and mark paperwork accordingly
- Wipe returned SD cards, complete stock sheets, and submit commission totals
- Role 6: Atom Strapper
- Atom coordinating follows the same process as Pit Lane, using the same paperwork, but with two staff: one manages the board/flag, the other straps customers in
- Secure customers by connecting all harness straps to the central buckle, tighten using the pull tags, and loosen using the release handle or by easing the straps at the metal clip
- Check itineraries for pre-paid extras and offer upgrades
- Take payment for upgrades, log them on the Pay & Drive sheet, and obtain customer signatures
- Role 7: Pit Lane Scanner
- Welcome customers in the pit lanes and provide a positive, professional first impression
- Scan QR codes on vehicles and customer tickets to accurately link experiences
- Ensure all scanned data is sent to the media team for photo and video processing
- Deliver excellent customer service and assist with any questions or issues during the scanning process
- Maintain accuracy and efficiency in a fast-paced, customer-facing environment
Who We’re Looking For
- Confident communicators
- Reliable, punctual, and professional
- Strong organisational skills and attention to detail
- Comfortable working in fast-paced event environments
- Great with customers and teamwork
- Proven experience upselling
- Weekend availability
What We Offer
- Supportive team environment
- Opportunity to work around exciting automotive events and venues
- Employee discounts on driving experiences for you, friends, and family
- Commission
If you’re passionate about creating exceptional experiences and thrive in a fast-paced environment, we want to hear from you.
Freelance Experience Day Operations Team employer: Everyman Driving Experiences
Contact Detail:
Everyman Driving Experiences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Experience Day Operations Team
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Everyman Driving Experiences. Understand their values, what they offer, and their customer base. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the roles mentioned in the job description. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your personality! When you’re at the interview, let your enthusiasm shine through. Being friendly and approachable is key, especially since this role involves interacting with customers. Remember, they want to see how you’ll fit into their team culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Freelance Experience Day Operations Team
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the experiences we create.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the specific roles we’re looking for. Mention any relevant experience in customer service or event operations that makes you a great fit!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Everyman Driving Experiences
✨Know the Role Inside Out
Before your interview, make sure you understand the different roles you'll be rotating through. Familiarise yourself with the responsibilities of each position, from the Sign-In & Welcome Team to the Pit Lane Co-ordinator. This will show your potential employer that you're genuinely interested and prepared.
✨Show Off Your People Skills
Since this role involves a lot of customer interaction, be ready to demonstrate your communication skills. Think of examples where you've successfully engaged with customers or resolved issues. A friendly, approachable attitude can go a long way in making a great impression.
✨Be Ready for Fast-Paced Scenarios
The job is all about keeping things running smoothly in a busy environment. Prepare for situational questions that test your ability to think on your feet. You might be asked how you'd handle a sudden influx of customers or a last-minute change in plans.
✨Highlight Your Organisational Skills
With multiple tasks to juggle, showcasing your organisational abilities is key. Bring up any past experiences where you managed logistics or coordinated events. Mention specific tools or methods you use to stay organised, as this will resonate well with the hiring team.