At a Glance
- Tasks: Join our team to deliver unforgettable driving experiences at exciting automotive events.
- Company: Everyman Driving Experiences, the UK's leading supercar and motorsport provider.
- Benefits: Competitive day rate, employee discounts, and a supportive team environment.
- Other info: Dynamic role with full training and opportunities for growth.
- Why this job: Be part of thrilling events and create memorable moments for customers.
- Qualifications: Confident communicators with strong organisational skills and weekend availability.
Location: Exeter
Day Rate: £100-£120 per day
Job type: Freelance/ Event based (to include weekend work)
About Everyman Driving Experiences
Everyman Driving Experiences is the UK’s leading provider of supercar and motorsport driving days. With 24+ circuits nationwide, 400+ events each year, and a fleet of 300+ high-performance cars, we deliver unforgettable experiences to thousands of customers every season.
The Role
We’re recruiting Experience Day Operations Staff to join our team at Everyman Driving Experiences events. You’ll play a key part in delivering smooth, memorable days for our customers, from arrival to the final lap. You’ll receive full training across all seven core roles and rotate between them throughout events, keeping every day varied, fast-paced, and rewarding.
- Role 1: Sign-In & Welcome Team
- Prepare sign-in area with all required paperwork, payment tools, SD cards, stamps, price lists, and upsell materials
- Welcome customers professionally, check waiver and driving licence (expiry, validity, provisional rules), and sign them in on the master sheet
- Explain their itinerary clearly - time slots (30 mins), cars, laps/mileage, briefing location, flag system, demo laps first and passenger rides last
- Upsell extras and upgrades
- Take and record payments accurately, attach receipts to itineraries, log on Pay & Drive sheets, and obtain all required signatures
- Role 2: Customer Liaison Host
- Warmly welcome customers on arrival and guide them smoothly to the sign-in area
- Encourage and assist customers in sharing their experience by scanning QR codes to leave reviews, helping enhance the company’s reputation
- Act as the friendly point of contact throughout the day, checking in to ensure they are enjoying their experience and addressing any concerns
- Collect real-time feedback on what customers loved and areas for improvement
- Role 3: Event Experience Operations Support
- Set up desks, manage sign-ins, and ensure radios/Squares are tracked
- Ensure pits and media are prepared, photos/SD cards checked, and quality maintained
- Track sales per head, board timings, staff performance, and update day sheets with logistics or issues
- Complete Clerk Report, Instructor Mileage, Mechanic Day Sheet, cash up terminals, save/share all paperwork
- Resolve missing laps, footage, photos, or delays with EM, offer redrives or refunds, and document actions
- Role 4: Pit Lane Co-ordinator
- Prepare pit boards in advance by assigning instructors to cars and listing customer names with their driving sequence
- In the pit lane, greet customers, check their itinerary slip, confirm their drive time, note their sequence, and clearly explain wait times
- Call customers when ready, cross off names once they enter the car, and manage smooth flow throughout the session
- Record and take payment for any upgrades (with customer signature), and ensure premium upgrades are handled by a Pay & Drive/Platinum Instructor only
- If a car is unavailable, offer an alternative or rebook; complete a car swap form and obtain the customer’s signature to confirm agreement
- Role 5: Media Sales Executive
- Welcome customers, review itinerary and SD card, verify videos/photos, confirm playback and audio, and obtain signatures
- Find photos by QR number, ensure GDPR compliance, rename folders, print favourites, and transfer to SD cards or phones
- Log pre-paid items in Square and mark paperwork accordingly
- Wipe returned SD cards, complete stock sheets, and submit commission totals
- Role 6: Atom Strapper
- Atom coordinating follows the same process as Pit Lane, using the same paperwork, but with two staff: one manages the board/flag, the other straps customers in
- Secure customers by connecting all harness straps to the central buckle, tighten using the pull tags, and loosen using the release handle or by easing the straps at the metal clip
- Check itineraries for pre-paid extras and offer upgrades
- Take payment for upgrades, log them on the Pay & Drive sheet, and obtain customer signatures
- Role 7: Pit Lane Scanner
- Welcome customers in the pit lanes and provide a positive, professional first impression
- Scan QR codes on vehicles and customer tickets to accurately link experiences
- Ensure all scanned data is sent to the media team for photo and video processing
- Deliver excellent customer service and assist with any questions or issues during the scanning process
- Maintain accuracy and efficiency in a fast-paced, customer-facing environment
Who We’re Looking For
- Confident communicators
- Reliable, punctual, and professional
- Strong organisational skills and attention to detail
- Comfortable working in fast-paced event environments
- Great with customers and teamwork
- Proven experience upselling
- Weekend availability
What We Offer
- Supportive team environment
- Opportunity to work around exciting automotive events and venues
- Employee discounts on driving experiences for you, friends, and family
- Commission
If you’re passionate about creating exceptional experiences and thrive in a fast-paced environment, we want to hear from you.
Freelance Experience Day Operations Team in Exeter employer: Everyman Driving Experiences
Everyman Driving Experiences is an exceptional employer, offering a dynamic and supportive team environment where you can thrive while working at exciting automotive events across the UK. With opportunities for employee discounts on driving experiences and a focus on personal growth through comprehensive training, you'll find your role as part of the Experience Day Operations Team both rewarding and varied. Join us in delivering unforgettable moments for our customers in the vibrant city of Exeter, where every day brings new challenges and experiences.
Contact Detail:
Everyman Driving Experiences Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Freelance Experience Day Operations Team in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Everyman Driving Experiences. Understand their values, what they offer, and their customer base. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the roles you'll be taking on, like upselling and customer service. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Dress the part! Even though it's a casual environment, looking smart and professional can make a great first impression. It shows that you respect the opportunity and are ready to represent Everyman Driving Experiences well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Freelance Experience Day Operations Team in Exeter
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for motorsport and customer service shine through. We want to see that you’re excited about creating unforgettable experiences for our customers!
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the roles we’re looking for. Whether it’s upselling or customer interaction, show us how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This helps us quickly see why you’d be a great fit for the Experience Day Operations Team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Everyman Driving Experiences
✨Know the Role Inside Out
Before your interview, make sure you understand the various roles you'll be handling at Everyman Driving Experiences. Familiarise yourself with the responsibilities of each position, from sign-in to pit lane coordination. This will show your enthusiasm and readiness to jump in wherever needed.
✨Show Off Your Customer Service Skills
Since this role is all about delivering memorable experiences, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer or resolve an issue.
✨Demonstrate Team Spirit
Everyman Driving Experiences thrives on teamwork, so highlight your ability to work well with others. Share stories that showcase your collaboration skills and how you contribute to a positive team environment, especially in fast-paced settings.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle common situations, like managing a busy sign-in area or dealing with a customer complaint. Practising these responses will help you feel more confident and articulate during the interview.
