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For Companies At a Glance
- Tasks: Be the go-to person for IT support, troubleshooting tech issues and keeping systems running smoothly.
- Company: Join Everyman, a vibrant company dedicated to delivering exceptional experiences.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Other info: Dynamic role with opportunities for growth and learning in a collaborative team.
- Why this job: Kickstart your career in IT while helping colleagues solve tech challenges every day.
- Qualifications: Hands-on IT support experience and a knack for problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for an IT Support Assistant to join our IT team, supporting the systems and technology that keep Everyman running smoothly across our venues and Support Office. Based primarily at Downshire Hill, this role will act as the first point of contact for IT support, helping venues and teams resolve technical issues and ensuring our systems remain reliable and fit for purpose. This is a great opportunity for someone with strong technical foundations and a proactive approach to problem solving. This role would suit someone with hands on IT support experience, who enjoys supporting colleagues and resolving technical issues across the business.
Key responsibilities include:
- Acting as the first point of contact for IT support queries across the business
- Troubleshooting hardware, software and network issues
- Supporting Windows, macOS and Microsoft 365 environments
- Managing user accounts and permissions through Active Directory and Azure AD
- Assisting with device builds, equipment setup and system updates
- Maintaining IT asset records and supporting onboarding processes
- Logging and tracking incidents through our IT helpdesk system
- Supporting meeting room technology and AV equipment
- Liaising with external suppliers where required and occasionally travelling to venue to provide in venue support
Interested? Then apply today to begin your career with Everyman!
IT Support Assistant employer: Everyman Cinema Group
Contact Detail:
Everyman Cinema Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support abilities. This could be anything from a blog about troubleshooting tips to a video series on setting up devices.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on IT support experience and technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can help us keep Everyman running smoothly. Be genuine and let your personality come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love proactive problem solvers, so share those stories that demonstrate your ability to think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Everyman Cinema Group
✨Know Your Tech Basics
Make sure you brush up on your technical knowledge, especially around Windows, macOS, and Microsoft 365. Be ready to discuss troubleshooting methods for common hardware and software issues, as this will show your hands-on experience and confidence in resolving problems.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive approach and how you supported colleagues in those situations.
✨Familiarise Yourself with Active Directory
Since managing user accounts and permissions is a key responsibility, make sure you understand how Active Directory and Azure AD work. If you have any practical experience, be ready to share it, as this will demonstrate your capability to handle user management effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of technical challenges they face, or how they measure success in the IT support role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.