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- Tasks: Manage client relationships and drive product adoption in a remote role.
- Company: everyLIFE is a SaaS company focused on innovative technology solutions for care delivery.
- Benefits: Enjoy competitive pay, private healthcare, 25 days holiday, and a dynamic work environment.
- Why this job: Join a mission-driven team making a real impact in the care sector while growing your skills.
- Qualifications: 5+ years in account management, strong communication skills, and proficiency in Salesforce required.
- Other info: This is a UK-based role; applicants must have the right to work in the UK.
The predicted salary is between 43200 - 72000 £ per year.
Job Description: Senior Account Manager (SaaS Company) Role : Account Manager Team : Customer Experience Location: Remote, with main office in Farnborough Purpose of the Role At everyLIFE, our mission is to create and support innovative technology solutions that enhance the delivery of care. The Senior Account Manager plays a pivotal role in maintaining and expanding relationships with a portfolio of clients. This position blends sales acumen, customer service expertise, and the ability to provide effective training to ensure clients maximize their use of our product and its new features. The ideal candidate will be proactive, customer-focused, and adept at handling both strategic and operational tasks to drive client satisfaction and product adoption. As a growing company, you will also ensure that our customers are central to our growth objectives. The Role As a key member of our Customer Experience Team, the Account Manager focuses on delivering an exceptional customer experience, retention, and growth. Key responsibilities include: Deeply understanding our customer base, target market, and product. Increasing customer usage of our product by understanding the unique requirements of each customer. Owning relationships with a specific set of customers. Driving growth and maximizing customer retention. Acting as the voice of the customer within the company. Responsibilities Account Management : Develop and maintain positive working relationships with customers within your extensive portfolio. Plan and host regular strategic account reviews and growth plans. Customer Retention & Growth : Drive retention, renewals, upsells, and overall customer satisfaction. Training & Support : Create and update training materials to facilitate product adoption. Conduct regular account reviews to assess needs and provide solutions. Proactive Engagement : Meet with a set of top tier customers to create and maintain a strong customer relationship and understand any training gaps. Monitor product usage and engagement, providing proactive support to ensure clients fully leverage our product. Collaboration : Work closely with other customer-facing teams to ensure an exceptional customer experience throughout the lifecycle. Data Analytics : Monitor customer usage to understand success and failure drivers, working closely with the product team on enhancements. Billing & Invoicing : Collaborate with finance on billing and invoicing. Process Adherence : Adhere to and assist with the implementation of company processes and workflows. Metrics Tracking : Track and analyse key metrics related to account health, product usage, and client satisfaction. CRM Management : Manage customer activity through CRM tools (Salesforce). Product Knowledge : Develop a detailed understanding of our product and customers’ individual experiences. Other Responsibilities Sector Awareness : Maintain awareness and appreciation of care sector trends and changes. Continuous Improvement : Embrace a culture of continuous improvement and self-development. Privacy Compliance : Uphold the ethos of privacy by design, recognizing responsibilities in processing personal data. Team Collaboration : Commit to our culture of high-performing teams with a shared vision and focus on quality results. Essential Skills 5+ years of experience in account management, with 2+ years in a senior account management role, preferably in a SaaS or technology company. Proven track record in managing client relationships and driving product adoption. Strong presentation and training skills, with experience in developing and delivering training programs. Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships. Strategic thinking and problem-solving abilities to identify customer challenges, propose innovative solutions, and drive business growth. Strong negotiation and influencing skills to navigate complex customer relationships and achieve mutually beneficial outcomes. Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions. Ability to work independently and collaboratively in a team environment. Proficiency with CRM software (Salesforce) and other relevant tools. Ability to travel occasionally for client meetings and training sessions. Desirable Skills Proficiency in Salesforce. Understanding of the Care Sector. Benefits Competitive benefits package Private Health care 25 days holiday plus bank holidays and 3 days over the Christmas period Life insurance 3 x salary A dynamic and supportive work environment. Involvement in innovative projects that make a meaningful impact on the care sector. We look forward to welcoming a dedicated and enthusiastic Senior Account Manager to our team, who is eager to contribute to our mission and support our clients in achieving their goals. Please note that this is a UK based role and we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions, please email hr@everylifetechnologies.com
Senior Account Manager employer: everyLIFE Technologies
Contact Detail:
everyLIFE Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Familiarize yourself with the SaaS industry and the specific challenges faced by clients in the care sector. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of their needs.
✨Tip Number 2
Highlight your experience in account management, especially any instances where you've successfully driven product adoption or improved customer satisfaction. Be ready to share specific examples that showcase your skills and achievements.
✨Tip Number 3
Prepare to discuss your approach to building long-term client relationships. Think about strategies you've used in the past to maintain engagement and drive retention, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Since the role involves collaboration with various teams, be ready to talk about your experience working cross-functionally. Share examples of how you've effectively communicated and collaborated with other departments to enhance the customer experience.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Account Manager position. Tailor your application to highlight your relevant experience in account management, particularly in a SaaS or technology environment.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 5+ years of experience in account management and any specific achievements that demonstrate your ability to drive product adoption and customer satisfaction. Use metrics where possible to showcase your impact.
Showcase Communication Skills: Since excellent communication and interpersonal skills are essential for this role, provide examples in your application that illustrate how you've successfully engaged with clients and built long-term relationships.
Demonstrate Analytical Mindset: Mention your experience with data analytics and CRM tools like Salesforce. Highlight how you've used data to inform decisions and improve client relationships, as this is a key aspect of the role.
How to prepare for a job interview at everyLIFE Technologies
✨Understand the Product and Customer Needs
Before the interview, make sure to familiarize yourself with the company's product and its features. Be prepared to discuss how you can help clients maximize their use of the product by understanding their unique requirements.
✨Showcase Your Account Management Experience
Highlight your previous experience in account management, especially in a SaaS or technology environment. Provide specific examples of how you've successfully managed client relationships and driven product adoption.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication and interpersonal skills, practice articulating your thoughts clearly. Be ready to discuss how you engage with clients, understand their needs, and build long-term relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your strategic thinking and problem-solving abilities. Prepare to discuss scenarios where you've identified customer challenges and proposed innovative solutions to drive business growth.
