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For Companies At a Glance
- Tasks: Support customers through the loan process and build strong relationships.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Competitive salary, bonus scheme, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a supportive environment with training, career growth, and charity volunteering opportunities.
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £32,000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in Walsall employer: Everyday Loans
Contact Detail:
Everyday Loans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Walsall
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Account Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Evlo thoroughly, understand their values, and think about how your skills align with their customer-focused approach. Practise common interview questions and be ready to showcase your strong communication skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Evlo team.
We think you need these skills to ace Customer Account Manager in Walsall
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s packed with info about what we’re looking for in a Customer Account Manager, and it’ll help you tailor your application to show us why you’re the perfect fit!
Show Off Your People Skills: Since this role is all about building relationships with customers, don’t forget to highlight your communication skills in your application. Share examples of how you’ve successfully interacted with customers in the past – we love to see that!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. A polished application shows us that you care about quality and are ready to take on the responsibilities of a Customer Account Manager.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Everyday Loans
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what makes great customer service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering excellent service.
✨Showcase Your Communication Skills
As a Customer Account Manager, strong communication is key. Prepare to demonstrate your ability to communicate clearly and effectively. You might want to practice answering common interview questions out loud, focusing on clarity and confidence in your responses.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and how you handle customer interactions. Think of specific situations where you successfully resolved issues or built rapport with customers, and be ready to discuss these in detail.
✨Research Evlo and Its Values
Familiarise yourself with Evlo’s mission, values, and recent achievements. Being able to reference their commitment to customer satisfaction and employee well-being during your interview will show that you’re genuinely interested in the company and align with their goals.
