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For Companies At a Glance
- Tasks: Support customers through the loan process and build strong relationships.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Competitive salary, bonuses, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a supportive environment with training, volunteering opportunities, and excellent career growth.
The predicted salary is between 21600 - 28800 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £32000 depending on experience plus monthly bonus.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in London employer: Everyday Loans
Contact Detail:
Everyday Loans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Evlo. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Account Manager, you'll need to be confident and articulate. Try role-playing with a friend or family member to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've built rapport with customers in the past. Highlight your customer-focused approach and how you’ve handled challenges to demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your financial services experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your strong communication skills. Let us know why you're excited about the opportunity at Evlo and how you can contribute to our success.
Showcase Your People Skills: Since this role is all about building rapport with customers, make sure to highlight your people skills in your application. Share examples of how you've successfully interacted with customers in the past – we love to see that!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Everyday Loans
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what makes great customer service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering excellent service.
✨Practice Your Communication Skills
Since strong communication is key for a Customer Account Manager, practice articulating your thoughts clearly. You could do this by role-playing common customer scenarios with a friend or family member. This will help you feel more confident during the interview.
✨Showcase Your Team Spirit
Be prepared to discuss how you work within a team. Think of specific instances where you collaborated successfully with others to achieve a goal. This will demonstrate that you can contribute positively to the team dynamic at Evlo.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask your interviewer. This shows your genuine interest in the position and helps you understand if the company culture aligns with your values. Ask about training opportunities or how success is measured in the role.
