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For Companies At a Glance
- Tasks: Manage customer accounts and support them through the loan process with excellent service.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and generous holiday options.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Dynamic workplace with opportunities for growth and community involvement.
The predicted salary is between 21600 - 36000 £ per year.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Collections Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Collections Customer Account Manager you will be involved in the whole process of providing loans to our customers focusing on collections. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Collections Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £30,000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Collections Customer Account Manager in Edinburgh employer: Everyday Loans
Contact Detail:
Everyday Loans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Customer Account Manager in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Evlo. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about communication and rapport building, try role-playing with a friend or family member. This will help you feel more confident when speaking to customers and showcase your strong communication skills.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated customer focus or teamwork. Having these stories at the ready will make it easier for you to answer questions and highlight your relevant experience during the interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, you'll be one step closer to landing that Collections Customer Account Manager role!
We think you need these skills to ace Collections Customer Account Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Customer Account Manager role. Highlight your financial services experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your strong communication skills. Let us know why you're excited about joining Evlo and how you can contribute to our success.
Showcase Your People Skills: Since this role involves a lot of interaction with customers, make sure to highlight your people skills in your application. Share examples of how you've built rapport and provided excellent service in previous roles – we love to see that!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Everyday Loans
✨Know Your Stuff
Before the interview, make sure you understand Evlo's mission and values. Familiarise yourself with their customer service approach and recent achievements, like their high ratings on TrustPilot. This shows that you're genuinely interested in the company and can align your answers to their ethos.
✨Showcase Your People Skills
As a Collections Customer Account Manager, strong communication is key. Prepare examples of how you've built rapport with customers in the past. Think about specific situations where your people skills made a difference, whether over the phone or face-to-face.
✨Demonstrate Attention to Detail
In this role, you'll need an excellent eye for detail. Bring up instances where your attention to detail has helped you avoid mistakes or improve processes. This could be anything from ensuring accurate loan agreements to managing customer queries effectively.
✨Be Ready for Target Talk
Since the job involves working with targets, be prepared to discuss how you've met or exceeded targets in previous roles. Share specific metrics or achievements that highlight your ability to thrive under pressure and deliver results.
