Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with loan applications and support them throughout the loan process.
- Company: Join Evlo, a leading consumer finance company with 15 years of success and top ratings.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and 25 days holiday plus more!
- Why this job: Be part of a customer-focused team that values your growth and offers extensive training.
- Qualifications: Great communication skills and a passion for helping others; no prior experience needed.
- Other info: Flexible hours required, including evenings and weekends; charity volunteering days available.
The predicted salary is between 21000 - 37000 £ per year.
Are you looking for a change of career? Have you always had a keen interest in financial services? If so, this could be the role for you!
Evlo are currently recruiting for Customer Account Managers at our contact centre in Slough. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of “MoneyFacts Best non-mainstream lender” five years in a row, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! Our customers are at the heart of everything we do, and are proud to be rated 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills and are looking for a new and exciting challenge, we would love to hear from you! You will be provided with full, extensive training and development to aid your growth and success.
The Role
As a Customer Account Manager, you will be involved in the whole process of providing loans to our customers. Initially, you’ll be speaking to customers who are enquiring about the loan application, establishing the requirements of the customer and their affordability, processing the loan agreement, and most importantly; ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on the phone, as well as having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions that we have with them. Previous experience in financial services not necessary as full training provided. You will need to be flexible around hours as some evening and weekend work will be required.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills
- Self-Development
- Teamwork
- Target Driven
- Attention to Detail
- Confidence
We are paying a base salary of £26,500, alongside a monthly bonus scheme.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager employer: Everyday Loans
Contact Detail:
Everyday Loans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the financial services industry, especially consumer finance. Understanding the basics of loans and customer needs will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios. This will prepare you for the types of conversations you'll have as a Customer Account Manager and demonstrate your readiness to handle customer inquiries.
✨Tip Number 3
Showcase your ability to build rapport by sharing examples from past experiences where you've successfully connected with customers or team members. This will highlight your people skills, which are crucial for this role.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires evening and weekend shifts, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Account Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your customer service skills, communication abilities, and attention to detail in your CV and cover letter. Use specific examples from your past experiences to demonstrate these skills effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in financial services and how you can contribute to Evlo's mission of excellent customer service.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Everyday Loans
✨Showcase Your People Skills
As a Customer Account Manager, strong communication and rapport-building skills are essential. Be prepared to share examples of how you've successfully interacted with customers in the past, highlighting your ability to listen and respond effectively.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when processing loan agreements. During the interview, mention any experiences where your attention to detail made a significant difference, whether in previous jobs or projects.
✨Express Your Customer Focus
Evlo prides itself on being customer-centric. Be ready to discuss what excellent customer service means to you and provide examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Be Flexible and Open-Minded
The role may require evening and weekend work, so it's important to show your flexibility. Discuss your willingness to adapt to different working hours and how you manage your time effectively to balance work and personal commitments.
