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For Companies At a Glance
- Tasks: Engage with customers, process loan agreements, and support them throughout their loan journey.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation and 15 years of success.
- Benefits: Enjoy competitive salary, bonus schemes, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Be part of a customer-focused team that values your growth and offers comprehensive training.
- Qualifications: Strong communication skills, customer-focused mindset, and a passion for teamwork are essential.
- Other info: Experience a supportive workplace with charity volunteering days and mental health initiatives.
The predicted salary is between 21600 - 36000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £30,000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager employer: Everyday Loans
Contact Detail:
Everyday Loans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with Evlo's values and customer service approach. Understanding their commitment to customer satisfaction will help you align your responses during interviews, showcasing how your experience and skills can contribute to their mission.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your strong communication skills and ability to build rapport. Think of specific situations where you successfully resolved customer issues or exceeded targets, as these will resonate well with the hiring team.
✨Tip Number 3
Research common challenges faced in the consumer finance sector and be ready to discuss how you would address them. This shows your proactive approach and understanding of the industry, making you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of Evlo on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Account Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your relevant experience in financial services, customer service, and any achievements that demonstrate your strong communication and rapport-building skills.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed customer accounts or met targets in previous roles, demonstrating your customer-focused approach.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Account Manager role.
How to prepare for a job interview at Everyday Loans
✨Showcase Your Customer Focus
As a Customer Account Manager, demonstrating your customer-centric approach is crucial. Prepare examples of how you've successfully resolved customer issues or enhanced their experience in previous roles.
✨Communicate Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider conducting mock interviews to refine your delivery.
✨Highlight Teamwork Experience
This position values collaboration, so be ready to discuss your experiences working in teams. Share specific instances where you contributed to team success or supported colleagues in achieving targets.
✨Prepare for Target-Driven Questions
Since the role involves working with targets, anticipate questions about how you handle pressure and meet goals. Think of examples that showcase your ability to thrive in a target-driven environment.
