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For Companies At a Glance
- Tasks: Engage with customers, process loan agreements, and support them throughout their loan journey.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation and 15 years of success.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and 25 days holiday plus more!
- Why this job: Be part of a customer-focused team that values your growth and offers comprehensive training.
- Qualifications: Strong communication skills, customer-focused mindset, and a passion for teamwork are essential.
- Other info: Experience a supportive workplace with charity volunteering opportunities and mental health resources.
The predicted salary is between 21600 - 42000 £ per year.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £30,000 basic depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager employer: Everyday Loans
Contact Detail:
Everyday Loans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with Evlo's values and customer service approach. Understanding their commitment to customer satisfaction will help you align your responses during interviews, showcasing how your experience and skills can contribute to their mission.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your strong communication skills and ability to build rapport. Think of specific situations where you successfully managed customer relationships or resolved issues, as these will resonate well with the hiring team.
✨Tip Number 3
Research the financial services industry trends, especially in consumer finance. Being knowledgeable about current market conditions and challenges will show your enthusiasm for the role and your readiness to engage with customers effectively.
✨Tip Number 4
Network with current or former employees of Evlo on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services and customer account management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and customer-focused approach. Mention specific examples of how you've successfully built rapport with customers in previous roles.
Highlight Relevant Skills: In your application, emphasise your teamwork abilities, target-driven mindset, and commitment to self-development. These are key traits that Evlo is looking for in a Customer Account Manager.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Everyday Loans
✨Showcase Your Customer Focus
During the interview, emphasise your commitment to customer satisfaction. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with Evlo's values.
✨Demonstrate Strong Communication Skills
Prepare to discuss scenarios where your communication skills made a difference. Whether it's resolving a conflict or explaining complex information clearly, showcasing these abilities will be crucial for the role.
✨Highlight Teamwork Experience
Evlo values collaboration, so be ready to talk about your experiences working in teams. Discuss how you contributed to team goals and supported your colleagues, which will show that you're a team player.
✨Prepare for Target-Driven Questions
Since the role involves working with targets, think of examples where you've successfully met or exceeded targets in the past. This will demonstrate your ability to thrive in a performance-driven environment.
