Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers navigate their loan journey and provide exceptional service.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and generous holiday options.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with excellent training and career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role: As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary: Competitive salary plus monthly bonus.
Rewards: Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in Croydon employer: Everyday Loans
Contact Detail:
Everyday Loans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Account Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and account management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your people skills! During interviews, share specific examples of how you've built rapport with customers in the past. This will demonstrate that you’re not just a fit for the role but also align with Evlo's customer-focused values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Evlo team and being part of their success story.
We think you need these skills to ace Customer Account Manager in Croydon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your financial services experience and how it aligns with what we do at Evlo. This shows us you’re genuinely interested and have done your homework!
Show Off Your People Skills: Since this role is all about building relationships, don’t forget to showcase your strong communication skills. Share examples of how you've successfully interacted with customers in the past – we love to see that customer focus!
Be Detail-Oriented: Pay attention to the details in your application. A well-structured CV and a clear, concise cover letter can make a big difference. We appreciate candidates who take the time to present their information neatly and accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer at Evlo!
How to prepare for a job interview at Everyday Loans
✨Know Your Stuff
Before the interview, make sure you understand Evlo's mission and values. Familiarise yourself with their customer service approach and recent achievements, like their stellar ratings on TrustPilot and Feefo. This shows you're genuinely interested and can align your answers with their goals.
✨Show Off Your People Skills
As a Customer Account Manager, strong communication is key. Prepare examples of how you've built rapport with customers in the past. Think about specific situations where your people skills made a difference, whether over the phone or face-to-face.
✨Be Target-Driven
Evlo values candidates who enjoy working with targets. Come prepared to discuss your experience with meeting or exceeding targets in previous roles. Share specific metrics or achievements that highlight your ability to drive results.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about the training process or how success is measured for a Customer Account Manager. This not only demonstrates your enthusiasm but also helps you gauge if the role is right for you.