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- Tasks: Help customers with loan applications and support them throughout the loan process.
- Company: Join Evlo, a leading consumer finance company with 15 years of success and multiple awards.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Be part of a customer-focused team that values your growth and offers extensive training.
- Qualifications: No prior experience needed; just bring strong communication skills and a passion for helping others.
- Other info: Flexible hours required, including evenings and weekends; charity volunteering days available.
The predicted salary is between 21000 - 30000 £ per year.
Are you looking for a change of career ? Have you always had a keen interest in financial services? If so, this could be the role for you! Evlo are currently recruiting for Customer Account Managers at our contact centre in Slough. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of “MoneyFacts Best non-mainstream lender” five years in a row, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits! Our customers are at the heart of everything we do, and are proud to be rated 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills and are looking for a new and exciting challenge, we would love to hear from you! You will be provided with full, extensive training and development to aid your growth and success. The Role As a Customer Account Manager, you will be involved in the whole process of providing loans to our customers. Initially, you’ll be speaking to customers who are enquiring about the loan application, establishing the requirements of the customer and their affordability, processing the loan agreement, and most importantly; ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on the phone, as well as having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions that we have with them. Previous experience in financial services not necessary as full training provided. You will need to be flexible around hours as some evening and weekend work will be required. If you have the following skills, then a Customer Account Manager role could be right for you: Customer Focused Strong Communication skills Self-Development Teamwork Target Driven Attention to Detail Confidence We are paying a base salary of £26,500, alongside a monthly bonus scheme. Rewards Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits: • Bonus scheme • Private healthcare • Life assurance • Excellent company pension 3% employee to 8% employer contribution • 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) • Cycle to Work vouchers • Retail Discounts • Tech scheme • 3 Charity Volunteering Days At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders
Central Lending Slough employer: Everyday Loans
Contact Detail:
Everyday Loans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Lending Slough
✨Tip Number 1
Familiarise yourself with the financial services industry, especially consumer finance. Understanding the basics of loans and customer service in this sector will give you an edge during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and build rapport over the phone is crucial for this role.
✨Tip Number 3
Showcase your customer-focused mindset by volunteering or participating in community service. This demonstrates your commitment to helping others, which aligns perfectly with Evlo's values.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires evening and weekend shifts, showing your willingness to adapt can make a positive impression on the hiring team.
We think you need these skills to ace Central Lending Slough
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Account Manager. Familiarise yourself with the skills required, such as strong communication and attention to detail, to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasise your customer-focused approach and any experience that showcases your communication skills. Even if you lack direct experience in financial services, demonstrate how your previous roles have prepared you for this position.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in Evlo and how your values align with their commitment to customer satisfaction and employee well-being.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Everyday Loans
✨Show Your Customer Focus
Since the role is all about customer interaction, make sure to highlight your customer service skills. Share examples of how you've successfully handled customer queries or built rapport in previous roles.
✨Demonstrate Strong Communication Skills
Effective communication is key for a Customer Account Manager. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you had to communicate complex information simply.
✨Emphasise Attention to Detail
This role requires a keen eye for detail, especially when processing loan agreements. Be ready to discuss how you ensure accuracy in your work and provide examples of times when your attention to detail made a difference.
✨Be Prepared for Flexibility
The job may require evening and weekend work, so be prepared to discuss your availability. Show that you're adaptable and willing to meet the needs of the business while maintaining a positive attitude.