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For Companies At a Glance
- Tasks: Support the Customer Support team with various administrative tasks and enhance customer satisfaction.
- Company: Join Evlo, a leading name in consumer finance with a stellar reputation.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and generous holiday options.
- Why this job: Kickstart your career in financial services with full training and growth opportunities.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Be part of a supportive team with a focus on employee well-being and development.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a fresh start? Do you see yourself having a career in Financial Services? We may have the role for you! Evlo are currently recruiting for an Administration Associate. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for several years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills and are looking for a new and exciting challenge, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a key member of the Customer Support team you will be responsible for supporting the Customer Support Department with various administrative tasks. You will handle a variety of customer related administrative duties and must do this in line with the Data Protection Act. This post is essential to the day to day running of, not only the Customer Support Department but, the business as a whole.
- To maximise customer satisfaction and business performance by providing administrative support
- Sort and Distribute incoming mail
- Respond to all necessary mail within your level of authority and be responsible for scanning post onto the appropriate customer’s account
- Generating and preparing various letters to be sent to customers
- Assist with office administration such as filling, photocopying, scanning, data entry and admin related duties
- Liaise with external companies regarding mutual clients
- Keeping customers’ accounts up to date with correct and relevant information
- Timely responses to SMS and emails to and from customer
- Liaise with various debt management companies via online portal
- Regular reconciliation to ensure accounts are flagged correctly
- Manage and instruct all Ethicall requests from the Network
- Process deferment checklist requests for branch network
- Manage various tasks from the daily, weekly and monthly audit reports
- Managing vulnerable customer queues to ensure they are being reviewed in line with our business expectations and removing the flags where applicable
- Assisting the network with vulnerable customer queries and providing support via our Fresh service ticketing system, ensuring these are responded to in a timely manner
- Update accounts with Breathing Space information provided by the portal
- Sending tailored messages to support and engage with vulnerable customers on behalf of the network, where appropriate
- Completing quality checks for the network based on a vulnerable key word report
- Feed back to the individual branches where necessary and also report findings to Customer Support Manager to monitor trends and address any training needs
- Complete ad-hoc administration projects requested by line manager
The Customer Support Administrator will be expected to work within agreed policies and procedures, and will receive quality assurance checks each month with feedback provided on how they can improve performance and/or quality and customer outcomes. The Customer Support Administrator will be required to meet both individual and team targets each month and therefore should be a team player, supporting colleagues and sharing best practice across the team to deliver improved performance or customer outcomes.
What we’re looking for?
- Strong Interpersonal, relationship and communication skills
- Proactive nature with a good initiative
- Proficient in standard computer software (Microsoft Office programmes)
- High level of attention to detail
- Excellent organisation and time management
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, delivered to you in your branch. Salary is competitive alongside a quarterly bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private Healthcare for you and your partner
- Life Insurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Techsave scheme
At Evlo employee satisfaction is key and we are committed to being a great place to work. Evlo has an active Employee Forum, dedicated Mental Health First Aiders, Social and Charity Committees.
Administration Associate employer: Everyday Loans
Contact Detail:
Everyday Loans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Associate
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work at Evlo. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration roles. Think about how your skills align with the job description and be ready to share examples of your attention to detail and organisational skills.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from Evlo, let them know why you're excited about the Administration Associate position and how you can contribute to their customer support team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Evlo team and ready to take on this exciting challenge.
We think you need these skills to ace Administration Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administration Associate role. Highlight your relevant skills and experiences that align with what we’re looking for, like strong interpersonal skills and attention to detail.
Show Your Enthusiasm: Let us know why you’re excited about this opportunity! A bit of passion can go a long way. Share what draws you to Evlo and how you see yourself contributing to our customer support team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Everyday Loans
✨Know Your Stuff
Before the interview, make sure you understand Evlo's mission and values. Familiarise yourself with their services and recent achievements, like their high ratings on TrustPilot. This shows you're genuinely interested and can relate your skills to their goals.
✨Show Off Your People Skills
As an Administration Associate, you'll be interacting with customers regularly. Prepare examples of how you've successfully communicated or resolved issues in the past. Highlighting your strong interpersonal skills will demonstrate that you're a great fit for the Customer Support team.
✨Be Organised
Since the role involves various administrative tasks, showcase your organisational skills. Bring a notepad to jot down important points during the interview and prepare questions about how they manage their administrative processes. This will reflect your proactive nature and attention to detail.
✨Ask About Training Opportunities
Evlo offers comprehensive training, so don't hesitate to ask about it during your interview. Inquire about the induction process and ongoing development opportunities. This shows you're eager to learn and grow within the company, which is something they value highly.
