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For Companies At a Glance
- Tasks: Help customers navigate their loan journey and provide exceptional support.
- Company: Join Evlo, a leading name in consumer finance with a stellar reputation.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and generous holiday options.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a vibrant team with opportunities for personal growth and community volunteering.
The predicted salary is between 21600 - 36000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non‑mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring at the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face‑to‑face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
Required Skills
- Customer Focused
- Strong Communication skills and Confidence
- Self‑Development
- Team Work
- Enjoy working with targets
Salary
Up to £30,000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in Wolverhampton employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Wolverhampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Evlo. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about communication and rapport building, try role-playing with a friend or family member. This will help you feel more confident when chatting with potential customers during the interview.
✨Tip Number 3
Show off your achievements! Be ready to share specific examples of how you've excelled in previous roles, especially in customer service or financial services. Numbers and success stories can really make you stand out!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at Evlo. Head over to our careers page and submit your application directly. It’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Customer Account Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your financial services experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to build rapport. Let us know why you're excited about joining Evlo and how you can contribute to our success.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated with customers in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Everyday Loans Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Since the role is all about building rapport and providing excellent service, think of examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you understand the importance of customer focus.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication abilities. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable speaking both on the phone and face-to-face, as this is crucial for the Customer Account Manager position.
✨Highlight Your Attention to Detail
Since the job requires an excellent eye for detail, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether it was in processing information or managing customer accounts.
✨Research Evlo and Its Values
Familiarise yourself with Evlo’s mission and values. Knowing their commitment to customer satisfaction and employee well-being can help you align your answers with what they’re looking for. It shows genuine interest and that you’re a good fit for their culture.