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For Companies At a Glance
- Tasks: Support customers through the loan process and build strong relationships.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Competitive salary, bonus scheme, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
The predicted salary is between 28800 - 38400 £ per year.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £32,000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in Warrington employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Evlo and understand their values, especially their commitment to customer satisfaction. Practise common interview questions and think about how your skills align with what they’re looking for in a Customer Account Manager.
✨Tip Number 3
Show off your people skills! During interviews or networking events, focus on building rapport with everyone you meet. Remember, strong communication is key in this role, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Evlo. Plus, it shows you’re genuinely interested in joining their team!
We think you need these skills to ace Customer Account Manager in Warrington
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this is at the heart of what we do!
Communicate Clearly: Strong communication skills are key for a Customer Account Manager. Use clear and concise language in your application, and don’t forget to showcase any relevant experience you have in building rapport with clients.
Tailor Your Application: Take the time to tailor your CV and cover letter to the role. We love seeing candidates who understand our values and can demonstrate how their skills align with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Everyday Loans Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Since the role is all about building rapport and providing excellent service, think of examples from your past experiences where you’ve successfully handled customer queries or resolved issues.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication abilities. Practice articulating your thoughts clearly and confidently, both in person and over the phone. You might even want to role-play common customer scenarios with a friend to get comfortable.
✨Research Evlo Thoroughly
Dive deep into Evlo’s history, values, and customer feedback. Knowing that they pride themselves on customer satisfaction will help you align your answers with their mission. Mentioning specific achievements or values during your interview can really impress them.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This shows your genuine interest in the role and the company. You could ask about their training process or how they measure success for a Customer Account Manager.