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For Companies At a Glance
- Tasks: Help customers navigate their loan journey and provide exceptional support.
- Company: Join Evlo, a leading name in consumer finance with a stellar reputation.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a vibrant team with opportunities for personal growth and community volunteering.
The predicted salary is between 21600 - 36000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
Skills & Qualifications
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £30000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in Sunderland employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Evlo and understand their values, especially their commitment to customer satisfaction. Practise common interview questions and think about how your experience aligns with their needs – this will help you stand out as a candidate.
✨Tip Number 3
Show off your people skills! During interviews or networking events, focus on building rapport with everyone you meet. Remember, strong communication is key in this role, so demonstrate that you can connect with others easily.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Evlo and being part of their fantastic team.
We think you need these skills to ace Customer Account Manager in Sunderland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your financial services experience and how it aligns with what we do at Evlo. This shows us you’re genuinely interested and have done your homework!
Show Off Your People Skills: Since this role is all about building relationships, don’t forget to showcase your communication skills. Use examples from your past experiences where you’ve successfully interacted with customers or worked in a team. We love seeing how you connect with others!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. A polished application reflects your professionalism and gives us confidence in your ability to handle customer accounts effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our company culture there!
How to prepare for a job interview at Everyday Loans Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Since the role is all about building rapport and providing excellent service, think of examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you understand the importance of customer focus.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication abilities. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable discussing how you would handle customer inquiries or challenges.
✨Highlight Your Attention to Detail
Since the job requires an excellent eye for detail, be ready to discuss specific instances where your attention to detail made a difference. Whether it’s catching an error in a document or ensuring a customer’s needs were met accurately, these examples will help you stand out.
✨Research Evlo and Its Values
Familiarise yourself with Evlo’s mission and values. Knowing their commitment to customer satisfaction and employee well-being will allow you to align your answers with what they’re looking for. It shows genuine interest and can set you apart from other candidates.
