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For Companies At a Glance
- Tasks: Help customers with loans and provide excellent support throughout their journey.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Competitive salary, bonus scheme, private healthcare, and generous holiday allowance.
- Why this job: Empower customers while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy volunteering opportunities and a vibrant workplace culture.
The predicted salary is between 21600 - 36000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £30000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager Division 2 Network · Preston Branch employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager Division 2 Network · Preston Branch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Evlo. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about communication and building rapport, try role-playing with a friend or family member. This will help you feel more confident when chatting with potential customers during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled customer queries or challenges. This will demonstrate your ability to support customers through their loan lifecycle effectively.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at Evlo. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows initiative and enthusiasm for the role!
We think you need these skills to ace Customer Account Manager Division 2 Network · Preston Branch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your financial services experience and how it aligns with what we do at Evlo. This shows us you’re genuinely interested in the position!
Show Off Your People Skills: Since this role is all about building relationships, don’t forget to showcase your strong communication skills. Share examples of how you've successfully interacted with customers in the past – we love to see that!
Be Detail-Oriented: Pay attention to the details in your application. Make sure there are no typos or errors, as this reflects your eye for detail – a key skill for a Customer Account Manager. We want to see that you care about the quality of your work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Everyday Loans Group
✨Know Your Stuff
Before the interview, make sure you understand Evlo's mission and values. Familiarise yourself with their customer service approach and recent achievements, like their high ratings on TrustPilot and Feefo. This shows that you're genuinely interested in the company and can align your answers to their ethos.
✨Showcase Your People Skills
As a Customer Account Manager, strong communication and rapport-building skills are crucial. Prepare examples from your past experiences where you've successfully interacted with customers, resolved issues, or built relationships. This will demonstrate your ability to connect with clients effectively.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about scenarios where you had to establish customer needs or manage loan agreements. Practising these responses will help you articulate your thought process and problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your expectations.
