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For Companies At a Glance
- Tasks: Help customers with loans and provide excellent support throughout their journey.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and generous holiday options.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Experience a dynamic workplace with opportunities for growth and community involvement.
The predicted salary is between 21600 - 36000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non‑mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring at the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face‑to‑face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
Required Skills
- Customer Focused
- Strong Communication skills and Confidence
- Self‑Development
- Team Work
- Enjoy working with targets
Salary
Up to £30,000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in Newport employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Evlo. Understand their values, mission, and what makes them stand out in the consumer finance market. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about communication and rapport building, try role-playing with a friend or family member. Focus on how you would handle customer inquiries and build relationships – it’ll give you the confidence you need!
✨Tip Number 3
Show off your achievements! When discussing your experience, highlight specific examples where you've excelled in customer service or met targets. Use numbers if you can – they really make your accomplishments pop!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Account Manager in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Manager role. Highlight your financial services experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your communication skills can help us maintain our high ratings. Keep it friendly and professional!
Showcase Your People Skills: Since this role is all about building rapport with customers, make sure to include examples of how you've successfully interacted with clients in the past. We love to see real-life stories that demonstrate your customer focus!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Everyday Loans Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Since the role is all about building rapport and providing excellent service, think of examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you understand the importance of customer focus.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication abilities. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable speaking about your experiences and how they relate to the job.
✨Research Evlo Thoroughly
Familiarise yourself with Evlo’s values, mission, and recent achievements. Knowing that they are a market leader in consumer finance and have high customer ratings will help you align your answers with their goals and show genuine interest in the company.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training process or how success is measured in the role. It shows that you’re engaged and serious about the opportunity, plus it gives you valuable insights into the company culture.
