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- Tasks: Guide customers through the loan process and provide exceptional support.
- Company: Dynamic consumer finance company focused on customer satisfaction.
- Benefits: Salary up to £30,000, bonuses, healthcare, and 25 days holiday.
- Why this job: Make a difference in people's lives by helping them secure loans.
- Qualifications: Strong communication skills and a customer-focused mindset.
- Other info: Join a supportive team with opportunities for growth and achievement.
The predicted salary is between 24000 - 36000 £ per year.
A consumer finance company in the UK is seeking a Customer Account Manager to assist customers in obtaining loans. This role involves helping customers through the loan lifecycle, requiring strong communication and customer service skills. Ideal candidates will have a customer-focused mindset and enjoy achieving targets.
The position offers a salary up to £30,000 based on experience and includes a competitive benefits package including bonuses, healthcare, and 25 days of holiday.
Customer Account Manager — End-to-End Loan Support in Newcastle upon Tyne employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager — End-to-End Loan Support in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the finance industry, especially those who work in customer account management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and loan processes. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When discussing your experience, highlight specific examples where you’ve helped customers achieve their goals. This will demonstrate your customer-focused mindset and ability to hit targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Account Manager — End-to-End Loan Support in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in finance. We want to see how you can help our customers through the loan lifecycle!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about helping customers and how you can contribute to our team. Keep it friendly and professional.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! If you've hit targets or improved customer satisfaction in previous roles, let us know. We love seeing results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Everyday Loans Group
✨Know the Loan Lifecycle
Make sure you understand the entire loan process from application to repayment. Familiarise yourself with common customer queries and concerns at each stage, so you can demonstrate your knowledge and reassure potential customers during the interview.
✨Showcase Your Communication Skills
Since this role heavily relies on strong communication, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you come across as approachable and helpful.
✨Highlight Your Customer-Focused Mindset
Prepare examples from your past experiences where you went above and beyond for a customer. This could be resolving an issue or providing exceptional service. Showing that you genuinely care about customer satisfaction will resonate well with the interviewers.
✨Research the Company Culture
Take some time to learn about the company's values and culture. Understanding what they stand for will help you align your answers with their expectations and show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
