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- Tasks: Support customers through the loan process and build strong relationships.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Competitive salary, bonus scheme, private healthcare, and generous holiday allowance.
- Why this job: Empower customers while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy volunteering opportunities and a vibrant workplace culture.
The predicted salary is between 21600 - 36000 £ per year.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role: As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary: Up to £30000 depending on experience.
Rewards: Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in London employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Evlo. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about communication and rapport building, try role-playing with a friend or family member. This will help you feel more confident when chatting with potential customers during the interview.
✨Tip Number 3
Show off your achievements! Be ready to share specific examples of how you've excelled in previous roles, especially in customer service or financial services. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at Evlo. Head over to our careers page and submit your application directly. It’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Customer Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your financial services experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to build rapport. Let us know why you're excited about joining Evlo and how you can contribute to our success.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've successfully interacted with customers in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Everyday Loans Group
✨Know Your Customer Focus
Make sure you understand what it means to be customer-focused. Research Evlo's values and think about how you can demonstrate your commitment to excellent customer service during the interview. Prepare examples from your past experiences where you went above and beyond for a customer.
✨Show Off Your Communication Skills
As a Customer Account Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios with a friend or family member to get comfortable with both phone and face-to-face interactions.
✨Highlight Teamwork Experience
Evlo values teamwork, so be ready to discuss how you've successfully collaborated with others in previous roles. Think of specific instances where you contributed to a team goal or helped a colleague out, and be prepared to share those stories.
✨Prepare for Target-Driven Questions
Since the role involves working with targets, anticipate questions about how you handle pressure and meet goals. Reflect on your past achievements and be ready to discuss how you achieved them, including any strategies you used to stay motivated and focused.
