At a Glance
- Tasks: Help customers navigate their loan journey with excellent support and communication.
- Company: Join Evlo, a leading name in consumer finance with a stellar reputation.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and generous holiday allowance.
- Other info: Be part of a vibrant team with opportunities for personal growth and community volunteering.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28800 - 38400 £ per year.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
Role and Responsibilities
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
Qualifications and Characteristics
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
Salary
Up to £32,000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in Lisburn employer: Everyday Loans Group
At Evlo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee satisfaction and growth. With comprehensive training, competitive salaries, and a generous benefits package including private healthcare and a robust pension scheme, we empower our Customer Account Managers to thrive in their roles. Located in a supportive environment that values teamwork and community engagement, Evlo is dedicated to fostering meaningful careers while making a positive impact through charity volunteering initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Lisburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Evlo and understand their values, especially their commitment to customer satisfaction. Practise common interview questions and think about how your experience aligns with their needs – this will help you stand out as a candidate.
✨Tip Number 3
Show off your people skills! During interviews or networking events, focus on building rapport with everyone you meet. Remember, strong communication is key in this role, so demonstrate that you can connect easily with others.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Evlo and being part of their fantastic team.
We think you need these skills to ace Customer Account Manager in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Account Manager role. Highlight your financial services experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to build rapport. Let us know why you're excited about joining Evlo and how you can contribute to our success.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated with customers in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Everyday Loans Group
✨Know Your Stuff
Before the interview, make sure you understand Evlo's services and values. Familiarise yourself with their customer-centric approach and recent achievements, like their high ratings on TrustPilot and Feefo. This will show that you're genuinely interested in the company and its mission.
✨Show Off Your People Skills
As a Customer Account Manager, strong communication and rapport-building skills are key. Prepare examples from your past experiences where you've successfully interacted with customers, resolved issues, or built relationships. This will demonstrate your ability to connect with clients effectively.
✨Be Detail-Oriented
Since the role requires an excellent eye for detail, be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference, especially in financial services or customer interactions.
✨Emphasise Teamwork and Targets
Evlo values teamwork and achieving targets, so come prepared to talk about your experience working in teams and how you’ve contributed to meeting goals. Highlight any relevant achievements that showcase your ability to thrive in a target-driven environment.
