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For Companies At a Glance
- Tasks: Help customers with loans and provide excellent service throughout their journey.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Up to £30,000 salary, bonuses, private healthcare, and generous holiday allowance.
- Why this job: Empower customers while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy charity volunteering days and a vibrant workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £30,000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager Branch Network · Hamilton Branch employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager Branch Network · Hamilton Branch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Evlo. Understand their values, mission, and what makes them stand out in the consumer finance market. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about communication and rapport building, try role-playing with a friend or family member. Focus on how you would handle customer inquiries and build relationships, both over the phone and face-to-face.
✨Tip Number 3
Show off your achievements! When discussing your experience, highlight specific examples where you've excelled in customer service or met targets. Use numbers if you can – they really make your accomplishments pop!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Account Manager Branch Network · Hamilton Branch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any financial services background you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the Customer Account Manager role and how your skills align with our values. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon. We appreciate clarity and want to see how you connect with customers through your writing.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Everyday Loans Group
✨Know Your Stuff
Before the interview, make sure you understand Evlo's mission and values. Familiarise yourself with their customer service approach and recent achievements, like their stellar ratings on TrustPilot and Feefo. This shows you're genuinely interested and can align your answers with their goals.
✨Showcase Your People Skills
As a Customer Account Manager, strong communication is key. Prepare examples of how you've built rapport with customers in the past, whether over the phone or face-to-face. Think about specific situations where your communication skills made a positive impact.
✨Demonstrate Attention to Detail
In this role, you'll be processing loan agreements and ensuring customer satisfaction. Bring examples that highlight your attention to detail, such as how you’ve handled complex tasks or resolved issues effectively. This will reassure them that you can manage the responsibilities of the job.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer interactions. Practice responding to scenarios where you need to handle difficult customers or meet targets. This will help you think on your feet and show your problem-solving abilities during the interview.
