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- Tasks: Support customers in financial distress with empathy and effective communication.
- Company: Reputable financial services provider based in Glasgow.
- Benefits: Competitive salary, private healthcare, and annual bonus scheme.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: 2-5 years of experience in financial collections and strong customer management skills.
- Other info: Join a supportive team dedicated to helping others navigate financial challenges.
The predicted salary is between 36000 - 60000 £ per year.
A financial services provider in Glasgow seeks a Senior Financial Support Advisor to assist customers facing financial difficulties. The role involves empathetic communication, identifying repayment options, and maintaining regulatory compliance.
Candidates should have 2-5 years of experience in financial collections and a strong ability to manage customer interactions effectively.
Competitive salary with excellent benefits including private healthcare and an annual bonus scheme are offered.
Senior Arrears & Financial Support Advisor in Glasgow employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Arrears & Financial Support Advisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who might know about opportunities at companies like the one in Glasgow. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your empathetic communication skills. Think of real-life examples where you've helped customers through tough financial situations. We want to see how you handle those tricky conversations!
✨Tip Number 3
Showcase your experience in financial collections! Be ready to discuss specific strategies you've used to identify repayment options and how you've maintained compliance with regulations. This will help us see that you're the right fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Arrears & Financial Support Advisor in Glasgow
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to communicate empathetically. This role is all about helping customers through tough times, so share examples of how you've done this in the past.
Highlight Relevant Experience: We want to see your experience in financial collections! Be specific about your 2-5 years in the field and any particular achievements or challenges you've faced that relate to the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Everyday Loans Group
✨Know Your Stuff
Make sure you brush up on your knowledge of financial collections and the specific challenges customers face. Familiarise yourself with common repayment options and regulatory compliance issues. This will show that you're not just experienced, but also genuinely interested in helping customers.
✨Empathy is Key
Since the role involves assisting customers in financial distress, practice your empathetic communication skills. Think about how you would approach sensitive conversations and prepare examples from your past experience where you've successfully managed difficult customer interactions.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to arrears and financial support. Prepare a few scenarios where you can demonstrate your problem-solving skills and ability to maintain compliance while being supportive. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Experience
With 2-5 years of experience required, be ready to discuss your previous roles in detail. Highlight any achievements or improvements you've made in financial collections, and how your approach has positively impacted customer satisfaction. This will help you stand out as a strong candidate.
